Analysis
Legal update - Quinn: Keeping it confidential
The decision in Quinn v Law Society raised a series of questions around the issue of client confidentiality. Felix Zimmermann looks at whether answers have been forthcoming in the year since the judgment.
Riot update - Legal implications: Rioters without a cause?
The dust may now be settling on the riots across England, but the debate about legal implications for the insurance market will continue to rage on. Ros Jones and Alex Booth assess the main coverage issues from the perspective of insurers, reinsurers and…
BIS Countdown - Michael Tripp: From the heart
Charities are refocusing their efforts and business models away from simply relying on donations and towards building mutually advantageous partnerships with businesses. Michael Tripp asks whether the insurance industry can share their vision.
Risk update - Asbestos: Kept safe from harm
With the European Commission ordering the UK to amend legislation to ensure maintenance and repair workers are fully protected from asbestos, John Toms investigates the implications for the insurance industry.
Disaster recovery - SME: Dealing with disaster
SMEs would flounder in the face of a disaster, with a large proportion going out of business completely. Edward Murray asks why, therefore, it remains so hard to get them to engage with disaster recovery planning.
BIS countdown - John Pollock: Managing the media
Legal & General’s John Pollock has a passion to improve the social profile of the insurance industry. He tells Jonathan Swift how it needs to unite to build consumer trust and improve its media standing.
Technology focus - Cloud computing: Head in the clouds
The exact definition of cloud computing may be up in the air but a large number of companies have embraced it. Amy Ellis reports on the insurance industry’s take-up of cloud technology and the security implications involved.
New generation claims group: Networking opportunities
With a brief of developing innovative ways to improve the claims process, the Chartered Insurance Institute’s new generation claims group recently finished its year-long pilot. Ant Gould looks at the results and talks to the key players.
Charity insurance: Charitable status
Despite facing economic pressures, charities are being pushed into the spotlight as a natural fit to run services for the ‘Big Society’. Mark Ingram looks at developments in this sector.
Lloyd’s – China: Chasing the Chinese dream
As the world’s second largest economy, China is a tempting opportunity for insurers. Leigh Jackson reports on the key role being played by Lloyd’s, the difficulties in gaining traction and the reality checks on expectations.
Credit hire: Improving the engagement
The credit hire industry has traditionally had a rocky romance with insurers. Sam Barrett looks at what has gone wrong and how the two sides can reconcile their differences.
Penny Black's insurance week
Penny likes to think she scrubs up pretty well but she was certainly left in the shade when tan-tastic The Only Way is Essex star Amy Childs strutted past in Soho during a coffee break with Concise PR director Alex Wise.
Chartered broker: Status symbols
Over the past 18 months there has been an increased focus on professionalism in the broking industry and, as well as signing up to the Aldermanbury Declaration, the spotlight is falling on the topic of chartered status. Many individual brokers display…
Broking focus - Regulation: The new broom
The Financial Conduct Authority will assume responsibility for the regulation of brokers taking over from the Financial Services Authority at the end of 2012. The Institute of Insurance Brokers, the British Insurance Brokers' Association and the London &…
Mobile phone insurance: We've got your number
Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.
Payment protection insurance: Crossroads for PPI
Three months ago the High Court rejected the British Bankers' Association's attempts to challenge new payment protection insurance regulations. With the controversial product already battling reputational issues, Tim Pope looks at the future of the PPI…
Fraud - Statistical analysis: Protect yourself
As analysis reveals the shifting depths and demographics of insurance fraud, identity validation and verification must come to the fore, writes Nick Mothershaw.
Fraud - Household: Opportunity knocks
Household fraud is on the rise according to insurers. Callum Brodie attempts to find out why and what the industry can do to prevent it.
Sport - Rugby World Cup: Shaken but not stirred
Robert Barron and Michael Owen look at the impact of the Christchurch earthquake on this year's Rugby World Cup and the lessons for contingency specialists involved in other major sporting events.
Sport - Olympics: The Olympic challenge
With only 12 months to go until the opening ceremony, Rachel Gordon attempts to break through the veil of secrecy and assess the insurance industry's role in the London 2012 Olympics.
Public sector - Insurance procurement: Strength in numbers?
Will the Insurance London Consortium succeed where its predecessor failed and provide the blueprint for public sector procurement? asks Edward Murray.
Commercial property - Business interruption: Dealing with disruption
Deficiencies in business interruption policies have long been a source of debate, but what can be done to improve them, asks Veronica Cowan.
Employment law: Tribunals and tribulations?
The increasing number of employment tribunals presents an opportunity for brokers able to offer advice and legal expenses insurance, writes Kevin Pallett.
Referral fees: End of the affair?
Despite recent calls for a ban on referral fees, the government must weigh up the wider considerations and consequences of its actions, explains Leigh Jackson.