Analysis
Making some major strides
Ranked by consumers as 'the most ethical brand' in the UK, Co-operative Insurance is a worthy winner of the Corporate Social Responsibility award. Ant Gould takes a look at a number of the company's initiatives.
A driven persona
Joe Thelwell, managing director of TRS Poole, has demonstrated ferocious tenacity, resourcefulness and creativity in a career that has seen him hit the heights at breakneck speed. Today still, it seems the only way this industry dynamo will go is up,…
Licence to skill
RSA's new web-based training tool incorporates a broad range of learning resources delivered across multiple media that has had a marked effect in increasing the number of e-learning solutions taken within the insurance group, writes Stephanie Denton.
Aleksandr technique
With a unique and now ubiquitous multi-channel advertising campaign that has entered the public consciousness, comparethemarket.com has achieved great things with a comparatively small budget, writes Michelle Worvell.
The customer is number one
Many insurers claim to put customer needs at the heart of their business strategies, however, health insurer WPA's consumer satisfaction objectives go that step further, writes Leigh Jackson.
E-trade made easy
Acturis' seemingly endless series of industry firsts has made it a leading player in the e-traded small to medium-sized enterprise space, all of which have generated impressive user growth, writes Sarah Hills.
Picking up good vibrations
Mairi MacDonald recounts how Cunningham Lindsey took charge and turned a potentially disastrous loss for 13 Rochdale homeowners into a well-managed and co-ordinated single claim.
Merlin's magic
Newly rebranded loss adjuster Merlin dazzled the British Insurance Awards' judges with its claims management solution, which offers an award-winning combination of speed and cost savings, writes Stephanie Denton.
Joined-up thinking
Auger Technical Investigation Services has managed to take the hassle out of the claims process for damage to shared drains by providing a co-ordinated, centralised response that has left customers happy, and reduced the costs of bringing claims. Lynn…
Thinking big in SME
Observing a gap in the market, Brit Insurance has made headway in the micro-SME sector based on its dedication to delivering innovative and well-targeted business cover, highlights Mairi MacDonald.
Giving the thumbs up
Since contractor networks began providing property repair to the insurance industry during the mid 1990s, the debate has rumbled on about how they should fit into the business process. Ralph Savage assesses sentiment in the property claims validation…
Rock solid
Gibraltar has transformed its image to a well-regulated, international financial services centre but now finds itself under fire from the G20 to adhere to new compliance criteria. Sarah Hills reports.
Out of the ashes
Determining a financial motive is a crucial element in defending insurance claims in cases of suspected arson. Tony Levitt explains.
Partners in time
Andrew Jepp examines the current need for local government to cut costs through partnership working, while managing the resultant rise in risk.