Analysis
Handing over the reins
Building a protection operation with no legacy systems and using the latest e-business technology, Fortis has given control back to advisers and improved efficiency along the way. <BODY><p>Amy Ellis </p></BODY>reports.
Every little bit helps
By engaging consumers with LivePerson's online chat functionality, RSA's More Th>n has successfully nudged up its conversion rate to boost sales, proving that 'little by little' really works. <BODY><p>Katherine Blackler</p></BODY> follows the journey.
making their minds up
Judging the overwhelming number of award entries is a tough process but even an erupting Icelandic volcano couldn't stop the panel from picking the winners for this year's awards, as <BODY><p>Ant Gould</p></BODY> explains.
BE the best that you can
Professionalism is the key to a successful industry, <BODY><p>Ant Gould</p></BODY> tells the great and good at the BIA.
Post Europe – Business continuity management
Recent events across Europe this year have highlighted that as traditional business interruption policies often only trigger after first-party physical damage has occurred the need for good business continuity management is acute. Hugh Morris examines…
Insurance Insight – Business continuity management
Recent events across Europe this year have highlighted that as traditional business interruption policies often only trigger after first-party physical damage has occurred the need for good business continuity management is acute. Hugh Morris examines…
Underwriting - Delegated authority: Two-way communication
Jon Francis examines the issues for brokers using a delegated underwriting authority model, as scrutiny of its use increases.
Property - timber frames: Fanning the flames
With the UKTFA introducing the Site Safe initiative for timber-framed buildings, Amy Ellis reports on the progress made in this highly flammable area.
Claims - Real estate: Estate of play
With real estate investment going global, Graham Smart examines the insurance industry's approach to protecting the assets involved.
M&A - Insurance business transfers: Back in fashion?
With a number of restructurings set to happen, Bruno Geiringer asks whether insurance business transfers could be ready for a resurgence.
Broking focus - bribery act: Proscribing bribing
With the spotlight on broker commissions, Leigh Jackson reports on the incoming Bribery Act and the threat it poses for financial incentives.
Post Europe - Mergers and Acquisitions – due diligence
The tough economic climate has put many European mergers and acquisitions on hold but despite a thaw being seen on the horizon David Perla explains due diligence is more important than ever when joining two firms.
Insurance Insight - Mergers and Acquisitions – due diligence
The tough economic climate has put many European mergers and acquisitions on hold but despite a thaw being seen on the horizon David Perla explains due diligence is more important than ever when joining two firms.
Post Europe – Insurance Block Exemption Regulation
The insurance block exemption has in the past helped European insurers to avoid competition issues. However, as Jakki May explains a recent tightening of the rules means insurers must put their practices under scrutiny.
Post Europe - Focus on Greece
The European insurance market is facing a tough economic climate but none more so than the Greek market with its government’s financial debt crisis. Edward Murray reports on how the industry is coping.
Post Europe Interview – Michaela Koller
The European insurance industry is facing a time of increasing regulation and instability. Jonathan Swift talks to the director general of the CEA, the European insurance and reinsurance federation, about lessons to be learnt from banking, Solvency II,…
Insurance Block Exemption Regulation
The insurance block exemption has in the past helped European insurers to avoid competition issues. However, as Jakki May explains a recent tightening of the rules means insurers must put their practices under scrutiny.
Focus on Greece
The European insurance market is facing a tough economic climate but none more so than the Greek market with its government’s financial debt crisis. Edward Murray reports on how the industry is coping.
Climate change - Governance: Running hot and cold
Risk managers have been gearing up for the impact of climate change, but one area of uncertainty remains. Lindene Patton takes a look at the political and regulatory factors.
Technology - Global platforms: One size won't fit all
As online distribution becomes more ubiquitous, Paul Ferris warns that such platforms must be used with sensitivity to local practices.
Technology - Process management: Flexibilityis your friend
Coping with unexpected demand can put immense strain on insurers.
Technology - Underwriting: Shifting focus
Insurers are upping the pace at which they investigate underwriting IT options and, over the past six months, there has been a substantial jump in the number of carriers looking to engage software houses with projects in this area, says Edward Murray
Aviation - Emissions trading: Ground for concern?
In less than 18 months, the aviation industry will be brought into the EU Emissions Trading System. Barry Moss considers the implications for insurers.
Technology - E-certificates: Certifiable progress
Jakki May explains that changes to the law regarding e-certificates for motor insurance mean that the industry can now make headway in dispensing with old-style postal delivery, potentially saving millions on printing while also reducing fraud.