Analysis

Legal expenses - SME: Risky business

With employment and contractual disputes on the up since the downturn, many businesses are in greater need of legal expenses insurance. Why, then, is demand and take-up by SMEs still low, asks Sam Barrett.

sun never sets on west

MIB chief executive Ashton West has been a tireless leader of moves to embrace rehabilitation and tackle the twin issues of fraud and uninsured drivers, writes <BODY><p>Ant Gould</p></BODY>.

Top of the class

Allianz has made record profits, improved service and invested in staff despite the economic downturn, writes <BODY><p>Mairi MacDonald</p></BODY>.

Life in the fast lane

Wesleyan Assurance Society's long history has not prevented the insurer from reviewing its offerings and launching innovative new products, writes <BODY><p>Mairi MacDonald</p></BODY>.

Corporate conscience

Marsh has revamped its CSR activities by instigating a centrally managed and integrated approach to charitable activities and environmental initiatives, explains <BODY><p>Amy Ellis</p></BODY>.

Remarkable rise

Keeley Goding's meteoric rise to lead Hiscox's technical claims team is underpinned by a maturity beyond her years that has seen the quality of work by the department go from strength-to-strength, writes <BODY><p>Leigh Jackson</p></BODY>.

leaders in learning

RSA's training programme has brought marketing staff from all over the world together to network, learn and create a strong and coherent international brand, explains <BODY><p>Liz McMahon</p></BODY>.

lust for marketing

<BODY><p>Emmanuel Kenning</p></BODY> looks at Swiftcover's energetic multi-media campaign fronted by legendary punk rocker Iggy Pop.

give the personal touch

Fortis UK's stringent customer service standards have led to a successful partnership with Age Concern Enterprises and were even critical in saving a customer's life reports <BODY><p>Daniel Dunkley</p></BODY>.

costs down, service up

<BODY><p>Leigh Jackson </p></BODY>discovers how adhering to a mantra of repairing rather than replacing has led to improved customer satisfaction and retention, higher profits and some very happy insurers and brokers with improved loss ratios.

detecting real success

The efforts of just four dedicated Greater Manchester Police officers has succeeded in saving the industry £12m, reports <BODY><p>Lynn Rouse</p></BODY>.

co-operative champions

The Cockermouth floods of 2009 affected an entire community. With lessons learned from the 2005 Carlisle event, this time two firms coordinated the recovery effort with greatly improved results, writes <BODY><p>Stephanie Denton</p></BODY>

leading with innovation

Fortis Insurance has boosted customer satisfaction after it reworked its claims handling process and introduced innovative new initiatives, writes <BODY><p>Jonathan Swift</p></BODY>.

Unchartered waters

CFC Underwriting spotted an opportunity in the failing insurance pricing model of US nursing homes and rescued it from near collapse, attracting huge praise from the judges, writes <BODY><p>Jonathan Swift</p></BODY>.

making risk manageable

The recession has highlighted the need for firms to use their budgets more effectively. FM Global's Riskmark impressed judges with the way in which it improved risk assessment, writes <BODY><p>Daniel Dunkley</p></BODY>.

Opening doors online

Since identifying a group of consumers in the non-standard household insurance arena who were not being provided for online, avantia has not only given access to these five million people but its success story has set an example for the rest of the…

Cracking commercial

This year's winner, Heath Lambert, is a broker that has taken significant strides to enhance its UK operations and client service in recent years culminating in victory at the British Insurance Awards 2010 writes <BODY><p>Andrew Tjaardstra</p></BODY>.

Investing in its people

With a quality product, new brand identity and associated advertising campaign, RIAS delivered impressive results last year and this is, above all, down to its staff. <BODY><p>Liz McMahon </p></BODY>explains how the over-50s insurance provider has kept…

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