Analysis
BIS countdown: The need for speed
Tim Grant explains why the increasing numbers of 'digital natives' means the industry must be alive to the potential of e-commerce now or regret it later.
News analysis - Aggregators: Direct response
The summer has seen direct writers fight back, coming out ahead of brokers 60% of the time. Tom Cooper asks why and considers the current aggregator trends.
British Insurance Awards: Leading with innovation
Fortis Insurance has boosted customer satisfaction after it reworked its claims handling process and introduced innovative new initiatives, writes Jonathan Swift.
Law report: Adjudicator was wrong to exclude legitimate defence
This law report was contributed by national law firm Berrymans Lace Mawer.
Law report: Mesothelioma claim defeated as work met contemporary standards
This law report was contributed by national law firm Berrymans Lace Mawer.
Law report: Claimant partially to blame in contractor mud slip claim
This law report has been contributed by national law firm Berrymans Lace Mawer.
Legal expenses - SME: Risky business
With employment and contractual disputes on the up since the downturn, many businesses are in greater need of legal expenses insurance. Why, then, is demand and take-up by SMEs still low, asks Sam Barrett.
sun never sets on west
MIB chief executive Ashton West has been a tireless leader of moves to embrace rehabilitation and tackle the twin issues of fraud and uninsured drivers, writes <BODY><p>Ant Gould</p></BODY>.
Top of the class
Allianz has made record profits, improved service and invested in staff despite the economic downturn, writes <BODY><p>Mairi MacDonald</p></BODY>.
Life in the fast lane
Wesleyan Assurance Society's long history has not prevented the insurer from reviewing its offerings and launching innovative new products, writes <BODY><p>Mairi MacDonald</p></BODY>.
Corporate conscience
Marsh has revamped its CSR activities by instigating a centrally managed and integrated approach to charitable activities and environmental initiatives, explains <BODY><p>Amy Ellis</p></BODY>.
Remarkable rise
Keeley Goding's meteoric rise to lead Hiscox's technical claims team is underpinned by a maturity beyond her years that has seen the quality of work by the department go from strength-to-strength, writes <BODY><p>Leigh Jackson</p></BODY>.
leaders in learning
RSA's training programme has brought marketing staff from all over the world together to network, learn and create a strong and coherent international brand, explains <BODY><p>Liz McMahon</p></BODY>.
lust for marketing
<BODY><p>Emmanuel Kenning</p></BODY> looks at Swiftcover's energetic multi-media campaign fronted by legendary punk rocker Iggy Pop.
give the personal touch
Fortis UK's stringent customer service standards have led to a successful partnership with Age Concern Enterprises and were even critical in saving a customer's life reports <BODY><p>Daniel Dunkley</p></BODY>.
costs down, service up
<BODY><p>Leigh Jackson </p></BODY>discovers how adhering to a mantra of repairing rather than replacing has led to improved customer satisfaction and retention, higher profits and some very happy insurers and brokers with improved loss ratios.
detecting real success
The efforts of just four dedicated Greater Manchester Police officers has succeeded in saving the industry £12m, reports <BODY><p>Lynn Rouse</p></BODY>.
co-operative champions
The Cockermouth floods of 2009 affected an entire community. With lessons learned from the 2005 Carlisle event, this time two firms coordinated the recovery effort with greatly improved results, writes <BODY><p>Stephanie Denton</p></BODY>
leading with innovation
Fortis Insurance has boosted customer satisfaction after it reworked its claims handling process and introduced innovative new initiatives, writes <BODY><p>Jonathan Swift</p></BODY>.
Unchartered waters
CFC Underwriting spotted an opportunity in the failing insurance pricing model of US nursing homes and rescued it from near collapse, attracting huge praise from the judges, writes <BODY><p>Jonathan Swift</p></BODY>.
making risk manageable
The recession has highlighted the need for firms to use their budgets more effectively. FM Global's Riskmark impressed judges with the way in which it improved risk assessment, writes <BODY><p>Daniel Dunkley</p></BODY>.
Opening doors online
Since identifying a group of consumers in the non-standard household insurance arena who were not being provided for online, avantia has not only given access to these five million people but its success story has set an example for the rest of the…
Cracking commercial
This year's winner, Heath Lambert, is a broker that has taken significant strides to enhance its UK operations and client service in recent years culminating in victory at the British Insurance Awards 2010 writes <BODY><p>Andrew Tjaardstra</p></BODY>.
Investing in its people
With a quality product, new brand identity and associated advertising campaign, RIAS delivered impressive results last year and this is, above all, down to its staff. <BODY><p>Liz McMahon </p></BODY>explains how the over-50s insurance provider has kept…