Interview/Claims
60 Seconds With... Woodgate & Clark’s Liam Ball
Liam Ball, loss adjuster at Woodgate & Clark, has a not so secret double life as a world class professional magician.
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.
60 Seconds With... Fladgate’s Garbhan Shanks
Garbhan Shanks, partner at UK law firm Fladgate, can dive underwater while holding his breath, without the use of any breathing apparatus, for three minutes but it is Firestarter by The Prodigy that gets him up on the dancefloor.
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.
60 Seconds With... Clear Group’s Emma Williams
Emma Williams, claims handler at the Clear Group, can be found dancing to “Stick Song” by Dougie and The Squirrels and loves a good night cuddle from her daughter.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…
60 Seconds With... Clear Group’s Bethany Croucher
Bethany Croucher, claims handler at the Clear Group, reveals she did her dissertation on Princess Diana and her ability to ski.
Big Interview: Andy Bord, Flood Re
On his last day as Flood Re CEO, Andy Bord catches up with Emma Ann Hughes on how the scheme will end in 2039, his pride around Build Back Better, plus why Labour’s promise to build more homes must be accompanied by a robust planning framework.
60 Seconds With... Claims Consortium Group's Greg Rees
Greg Rees, head of subsidence at Claims Consortium Group, likes how DC Comics superhero The Flash gets things done quickly and his loathing of hanging out clothes to dry.
60 Seconds With... HF’s Jennette Newman
Jennette Newman, partner and head of London markets at HF, would love to be ‘Somewhere over the Rainbow’ after learning lots from trial and error.
60 Seconds With… Woodgate & Clark’s Richard Fleming
Richard Fleming, delegated claims administrator and technical claims controller at Woodgate & Clark, would like to travel the world like Tintin and won’t down pints of Guinness again just to get a hat.
Q&A: Daniel Grimwood-Bird, McKenzie Intelligence Services
Daniel Grimwood-Bird, head of sales and marketing at McKenzie Intelligence Services, shares how the provider of geospatial data and analytics plans to insurance industry plans to make it big in the UK and US.
60 Seconds With... Optalitix’s Dani Katz
Dani Katz, founding director of Optalitix, would like to be the Caped Crusader, keeps on running, and recalls launching Vitality.
60 Seconds With... Value Space’s Reijo Pold
Reijo Pold, founder of Value Space, a technology company that uses satellites to conduct assessments for commercial properties and infrastructure, reveals he has been working since he was aged seven and doesn't even totally clock off when he goes on…
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Q&A: Mona Barnes, Aon
Tom Luckham sits down with Aon’s chief claims officer Mona Barnes to discuss her new role, her career history and her plans for claims at Aon.
Big Interview: Rachel Lam, ombudsman director, FOS
Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
Big Interview: Chartered Institute of Loss Adjusters’ John Bissell
John Bissell, executive director of Chartered Institute of Loss Adjusters, reveals plans to update the sector’s qualifications and ensure his members shape insurer’s practices, products and government policy.
Big Interview: Sedgwick CEO Paul White
Paul White, regional CEO for international of Sedgwick, shares how loss adjusting and claims management will always be at the heart of what the business does but in order to grow the organisation it is branching out into new areas.
Q&A: Lisa Bartlett, Crawford & Co
Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.
60 Seconds With... Kelly Lane, Clegg Gifford
Kelly Lane, operations director at Clegg Gifford, on why remaining teachable is the secret to success plus how she would like to attend the Quidditch World Cup.