Product

Insurers told to expedite sales call backs

Customers that have requested a call back from a contact centre about an insurance purchase will lose interest in the sale if they wait more than 24 hours for the call, research from Callstream has found.

Axa Assistance launches total loss product

Axa Assistance has launched total loss protection insurance for insurers and brokers to address delays and financial losses associated with motor write-off claims.

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