Motor - personal
No ad budget for whiplash portal as insurers query signposting gaps
Insurers have queried signposting missteps around the whiplash portal as Post can reveal there is no advertising budget to raise awareness.
Analysis: The claims sector in a post-reform world
The launch of the whiplash portal has made it more difficult for firms to make money handling small claims, leading to firms reassessing their models. Post investigates what the sector will look like in a post reform world.
BGL’s Mark Townsend on why the biggest industry change will lead to new opportunities
Mark Townsend, managing director of motor and home at BGL Insurance, details how pricing regulation changes give the industry an exciting chance to prove it is customer centric, earn trust, and alter perceptions once and for all.
Minster Law strikes deal for Irwin Mitchell's fast-track PI business
Minster Law has reached an agreement to take over Irwin Mitchell’s fast-track personal injury business with intentions to “lead consolidation in the market”.
Analysis: Commission in the crosshairs as FCA warns on product governance rules
The shift in the regulatory landscape could lead to “massive upheaval” experts have warned as brokers have been urged to engage with the process amid fears that the scope of fair value changes has not been understood.
Ageas Retail posts falling revenue but rising profit for 2020
Ageas Retail, which includes the Ageas Direct and Rias brands, has reported an 11% drop in revenue to £76m in 2020 with volumes being impacted by the coronavirus pandemic.
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
FCA pricing review shifts insurers' attitude to insurtechs, says Urban Jungle CEO
The introduction of the Financial Conduct Authority’s pricing review has shifted attitudes to insurtechs and is leading to insurers competing to work with them, according to Urban Jungle CEO Jimmy Williams.
British Insurance Awards 2021: Industry Impact Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Achievement Award: David Stevens CBE
Former Admiral CEO and co-founder David Stevens CBE was the recipient of the Achievement Award sponsored by Verisk at the 2021 British Insurance Awards. Jonathan Swift caught up with him to reflect on his career.
Blog: The rise of new mobility and how flexible insurance is helping to drive this greener transport system
Vice-president for growth at Zego, Mathilda Nathan, considers how insurance is adapting to support greener transport.
Video Q&A: British Insurance Awards 2021 Achievement Award winner David Stevens CBE
Former Admiral CEO and co-founder David Stevens CBE was the recipient of the Achievement Award, sponsored by Verisk, at the 2021 British Insurance Awards last night.
Highway Code changes risk 'unintended consequences' for commercial motor
Insurers and lawyers have warned of 'unintended consequences' for lorry drivers and fleet underwriters from next year's Highway Code revamp.
Lucida adds Pearce as broking CEO and Davenport as CRO
Simon Pearce and Insiyah Davenport have joined Lucida as CEO of the broking division and group chief risk officer.
Analysis: Trust and the whiplash portal
A survey commissioned by Post found that people are not confident in the whiplash portal, with a number of claimants turning to claims management companies and solicitors for help in completing the claim.
Rebranded broker Lucida ready for deals
Right Choice Holdings, owner of Right Choice Insurance Brokers, Bennetts and Moorhouse has rebranded as Lucida.
Allianz’s Graham Gibson says the time is now for sustainable claims
As the summer floods have shown, urgent action is needed to tackle climate change. Insurers have already committed to investment and underwriting targets but can also make a difference on the ground in the way they handle claims Graham Gibson, chief…
Vast majority of public unaware of whiplash portal
Exclusive: Most of the general public are unaware of the new Official Injury Claim whiplash portal, a survey commissioned by Post has shown.
Green parts: Driving sustainability into the supply chain
Motor insurers are increasingly looking to green parts in the drive towards sustainability.
Spotlight on digital claims: Reducing the void between insurance and retail
Amazon’s recent announcement about its Insurance Accelerator is a stark warning for ‘Wizard of Oz’ claims, argues Paul Stanley, the CEO of 360Globalnet.
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
Blog: Is the industry on the right road with EV training?
Dean Lander, Thatcham Research head of repair sector services, makes the case that more targeted training is needed around electric vehicle parts.
Ageas green parts target back on track after pandemic slowdown
Exclusive: Ageas is back on the road to tripling green parts use by 2023 after its targets were hit by Covid-19 disruption, the insurer's claims boss told Post.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.