Mobile
Roundtable: Mobile Technology - Applying a mobile strategy
Ever since the launch of Apple's Iphone, the march of mobile technology, smart phones and applications has been relentless. So what opportunities and challenges do these developments present for the general insurance industry? Ant Gould reports.
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service breifing: Insurers feline the 'meerkat effect'
Insurance customers have changed from behaving like dogs to cats, and are now turning into meerkats as a result of social networking and other technologies.
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
Post webinar: focus on the ipod and soon to be i-pad generation
Alvin Jackson, director, Mulberry Consulting, Nicholas Thurlow, director – Text2Insure, Fortis and CSC consultant Keith Aylwin debate how insurers should respond to the ipod generation in this webinar which is now available, free, to view on-demand.
Understanding the ipod generation - free Post webinar
Join Alvin Jackson, director, Mulberry Consulting, Nicholas Thurlow, director – Text2Insure, Fortis and CSC's Keith Aylwin for Post's next live webinar Beat the odds
Insurer launches iPhone application for claims
Tool to enable claims via mobile phone
Comet launches SMS voucher service
Company claims this will help speed up claims.
Twitter rising in importance for insurance complaints, claims survey
ICS also found those who are adept at monitoring customer satisfaction online are better placed to put things right.
Blog re: Tweet tweet
New blog-re availible to read online now