Post webinar: focus on the ipod and soon to be i-pad generation

CSC webinar

Alvin Jackson, director, Mulberry Consulting, Nicholas Thurlow, director – Text2Insure, Fortis and CSC consultant Keith Aylwin debate how insurers should respond to the ipod generation in this webinar which is now available, free, to view on-demand.

This free to view webinar, entitled When the going gets tough, the tough focus on the customer took place on Tuesday 26 January at 11.00.

The next and final webinar in this series will take place on Tuesday 27 April at 11.00.

NB: The webinar is best viewed on Internet Explorer.

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Big Interview: Steve Tooze, Extinction Rebellion

Steve Tooze, spokesperson for climate pressure group Extinction Rebellion, tells Damisola Sulaiman about the group’s motivations for targeting the insurance industry, responds to questions from the companies his organisation has targeted and shares plans for direct action in 2025.

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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