mental health
Eight out of 10 claims handlers have dealt with a distressing case
Four out of five claims handlers have suffered second-hand trauma from dealing with distressing claims, such as fatal fires, according to research undertaken by the Chartered Insurance Institute’s New Generation group.
Is remote working right for the insurance industry?
Editor’s View: Following the firing of an insurance employee whose keystrokes showed she wasn’t working enough from home, Emma Ann Hughes considers whether remote working is suitable for fresh entrants to the industry.
How insurers help make summer blockbuster movies magic
Emma Ann Hughes examines how film production insurance has adapted to reflect the new risks associated with producing big summer blockbusters across several countries post-pandemic.
Travel insurance that fits in with 2023’s holiday plans
Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions.
Best Insurance Employer: Allianz
Allianz was rated a five-star place to work in this year’s Insurance Post Best Insurance Employer list, thanks to the provider’s returners programme, trans policy and race at work training.
Best Insurance Employers to work for in 2023 revealed
Konsileo and Aioi Nissay Dowa Europe have been named as the greatest SME and large places to work, respectively, in this year's Insurance Post Best Insurance Employers Survey.
Best Insurance Employer: Pen Underwriting
Pen Underwriting achieved a four-star rating in this year’s Insurance Post Best Insurance Employers list, with staff praising managers they can respect and trust.
Best Insurance Employer: Gallagher
Gallagher received a four-star rating from staff surveyed for this year’s Best Insurance Employers list, with employees praising the business for having “the feel of a family firm.”
Best Insurance Employer: Zurich
Zurich has once again been rated a five-star place to work in this year’s Insurance Post Best Insurance Employers list.
Best Insurance Employer: Axa
Axa achieved a five-star rating in this year’s Best Insurance Employer list thanks to eight out of 10 employees feel a sense of inclusion and belonging.
Best Insurance Employer: Domestic & General
Domestic & General managed to achieve a four-star rating in this year’s Insurance Post Best Insurance Employer list thanks to the company’s purpose to “save the planet one repair at a time".
Best Insurance Employer: Ageas
Ageas was praised by long-serving members of staff, earning the provider a five-star ranking in this year’s Insurance Post Best Insurance Employer list.
Best Insurance Employer: HSB
HSB was rated five stars in this year’s Insurance Post Best Insurance Employer list, and is stepping up diversity and inclusion work to climb to the top of future rankings.
Best Small Insurance Employer: Konsileo
This year’s Best Small Insurance Employer is Konsileo. The company also won that accolade in 2022, and was praised by employees surveyed by Insurance Post in 2023 for treating them like “trusted adults".
Best Insurance Employer: QBE
Insurance Post surveyed thousands of employees across the insurance sector and QBE was voted a five-star employer and the third best overall in the large insurer category in 2023.
The Insurance Charities seeks industry support for its awareness campaign
As the cost-of-living crisis continues to leave people feeling the pinch, The Insurance Charities is asking for help so it can reach those in need.
Diary of an Insurer: McGill and Partners’ Hakim
Sufian Hakim, currently an apprentice treaty reinsurance broker working within claims at McGill and Partners, reads the trade press, passes his CII exams, and hears about the racism a colleague encounters.
View from the top: Money and Mental Health Institute's Conor D'Arcy on how to help customers with mental health problems
Conor D'Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Martin Lewis’s charity outlines steps for Consumer Duty compliance
A charity established by campaigning journalist Martin Lewis has urged insurers to provide mental health training for underwriters and frontline staff if they wish to adhere to the FCA’s Consumer Duty requirements.
Insuring the new working world
Sam Barrett explores how the insurance industry is adapting employers’ liability insurance to reflect the risks associated with new ways of working post-Covid.
Editor’s Picks: Musk’s move, navigating losses and regulatory improvements
As we approach the end of February, the headlines that caught your attention on Insurance Post this month show the challenges and opportunities facing the industry one year on after Russia invaded the Ukraine.
Insurers must fix their attitude to mental health, as Martin Lewis highlighted
Editor's View: Given the influence that Martin Lewis has with consumers and politicians, insurers would be wise to listen to him when he highlights areas where the industry falls short.
Aviva changing approach for customers with mental health conditions after ‘asking too many questions’
Aviva has acknowledged it has asked “too many questions” to people who reveal mental health conditions, and that it needs to do more to support these customers.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.