Insurer
Private equity firm buys 50% of Policy Expert
Policy Expert bosses have claimed the home and motor insurance provider is “positioned for growth” as private equity firm Cinven has bought a 50% stake in the business from the Abu Dhabi Investment Authority.
Big Interview: David McMillan, Esure
David McMillan, CEO of Esure, on why he isn't frightened to shed volume in order to protect profitability, the pain points of the provider's digital transformation plus how customer expectations are now shaped by Uber's activity rather than Aviva's…
Esure identified ‘200 customer pain points’ during IT overhaul
Esure CEO David McMillan revealed his team identified numerous issues with the way the insurer, as well as the wider market, operated during its recent digital transformation overhaul.
Police warn insurers about uptick in deepfake fraud
Detective Chief Inspector Tom Hill, head of unit for the Insurance Fraud Enforcement Department at the City of London Police, has warned audio and visual manipulation enabled by technology, also known as deep fakes, is a major growth area for insurance…
Q&A: Jonathan Hewett, Thatcham Research
Jonathan Hewett, CEO, Thatcham Research offers an insight into its shifting relationship with manufacturers; grappling with EV reparability; and emerging motor risks.
Zurich creates climate alliance after ditching NZIA
Zurich has created the Zurich Climate Resilience Alliance, 17 months after exiting the United Nations Net Zero Insurance Alliance.
Esure to ‘soft-launch’ multi-product policy in 2024
Esure CEO David McMillan has shared how he hopes to grow the firm by expanding its reach in multi-product insurance.
Carbon neutrality in home repairs to cost £9.8m
Carbon neutrality in UK domestic property claims repairs would cost the industry £9.8m, according to Sedgwick.
Pet insurance complaints hit five-year high
The latest Financial Ombudsman Service complaints data for Q1 has been released, revealing that pet insurance complaints have hit a five-year high.
Changes at the top of FOS as Rachel Lam leaves post
Insurance Post has been informed that Rachel Lam is no longer in her position as ombudsman director of insurance at the Financial Ombudsman Service.
Consumer group warns of insurers overcharging vulnerable customers
The Financial Services Consumer Panel has published a research paper raising concerns that vulnerable customers may be at risk of overpaying for insurance.
Q&A: Theo Duchen, Acturis
Theo Duchen, co-CEO and co-founder of Acturis, discusses Astorg’s increased stake in the company, how best to implement artificial intelligence, and why he thinks his business is well placed to take on rivals in the US and Canada.
Are insurers racing to be online-only excluding disabled customers?
As the insurance sector increasingly digitises, Damisola Sulaiman examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.
The case for alternative dispute resolution
Adam Thorpe, associate director and head of litigation at Winn Group, examines how alternative dispute resolution could reduce lengthy court waiting times as well as getting compensation to claimants faster.
Ardonagh buys broker; Compass offers beach hut cover; Minster Law’s hire
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
RSA’s cloud solution; Allianz’s new stadium; Gallagher’s managing director
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Travel claims payouts top £500m in 2023
The Association of British Insurers' latest claims data has revealed insurers dealt with 574,000 travel insurance claims last year, totalling £511m. tish Insurer’s latest claims data has revealed insurers dealt with 574,000 travel insurance claims last…
How ‘Baby Reindeer’ and streaming services are affecting insurance
As the way we consume media changes, Scott McGee considers how the furore over Baby Reindeer, and changing nature of the content we watch has had an impact on insurance.
Howden offices targeted by Extinction Rebellion
Extinction Rebellion has named Howden as the first target for the group’s non-violent direct action protests and disruptions across the summer.
Longworth’s AI Code of Conduct has a ‘shelf life’
Eddie Longworth’s voluntary artificial intelligence (AI) code of conduct for the claims industry has a “shelf life”.
Why data-sharing is essential to fighting travel insurance fraud
Following Scott Clayton, head of claims fraud at Zurich, stating the industry needs to share travel insurance data and create a database to crack down on fraud, Tom Luckham examines what it will take to stop travel being an easy target for false claims.
Allianz UK spending £400m on change by end of 2025
Colm Holmes, CEO of Allianz Holdings has said the company is spending £200m this year and the same amount again next year on change within the UK business.
Is it time to ditch lithium ion batteries?
News Editor's View: Scott McGee considers if government legislation to make lithium ion batteries safer is too little too late for electric vehicle insurers and whether providers’ appetites for covering such cars will only return when manufacturers…
Pet insurance premiums increase in Q2
Pet owners have seen their premiums increase by 1.4% in Q2, according to data released by Pearson Ham.