Credit hire

In Series: Claims: A moral dilemma

The industry is split over the ethics of subrogation. Will Competition Commission intervention resolve the situation once and for all, or can insurers find their own solution through bilateral agreements?

Subrogation: Fair Play?

With some firms facing criticism over their approach to subrogation, are motor insurers acting in customers’ best interests or is this outdated legal framework being exploited?

Your Say: Stop harassing injured victims

The proposal by Dominic Clayden [claims director at Aviva] to require non-fault victims to contact the at-fault insurer to give them the chance to deal with repair, mobility and personal injury issues makes third-party capture – which the Financial…

Credit Hire: Co-operation not combat

With concerns over credit hire at an all-time high after the collapse of Drive Assist, what is the future for credit hire organisations, and can they ever truly make peace with insurers?

IFB investigation leads to jail time for fraudsters

The insurance industry has demonstrated a “zero tolerance” stance towards fraud produces results, after two fraudsters responsible for handling “thousands” of fictitious or inflated personal injury and credit hire claims were sentenced to jail.

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