Claims Club
Insurers need to be ready for AI ‘arms race’ in fraud
The proliferation of artificial intelligence is going to heap more pressure on the insurance industry to use “technology to fight technology”.
Post Claims Club Podcast: Shift Technology’s George Robbins
In the first of a series of interviews with key figures in the claims space, Post content director Jonathan Swift caught up with Shift Technology’s new head of UK markets George Robbins.
Insurers urged to encourage adjusters to ‘get the knowledge’ over Build Back Better
Insurers have been urged to get Flood Re to revisit the highest sum that can be claimed with its Build Back Better scheme and better educate their loss adjusters on the scheme.
Green shoots, but claims managers predict inflation to continue into 2025
Senior claims managers are seeing property claims inflation ease, but expect it to remain high for the foreseeable future; with suppliers turning their backs on insurance work being cited as a factor.
JCG uplift of 22% could mean small track claims limit is increased
The incoming uplift for personal injury claims recommended in the Judicial College Guidelines might need to see an upheaval in limits applied to the Official Injury Claims portal.
MIB to roll out ANPR-linked ‘scalpel’ approach to tackling uninsured driving
The Motor Insurers’ Bureau is to roll out new technology that will act more like a ‘scalpel’ than the present ‘lucky dip’ approach to catching uninsured drivers.
Motor insurers warned about political and regulatory intervention
Motor insurers stand on the precipice of a possible explosion in complaints relating to essentials and value policies. And if the industry does not act it should be ready for political and regulatory intervention.
Blog: Claims - the final frontier for insurtechs
What is the insurtech difference when it comes to claims? Jonathan Swift mulls on how the Next Generation is starting to figure this out
Blog: You really need to listen before walking the walk
Given consumers less that flattering view of business, Marcus Taylor, director of claims, Minster Law, warns the insurance sector needs to make sure it listens to the public before enforcing the new online claims journey post April 2020.
Subsidence surge sees claims up 300% in 2018
It has been predicted that 2018 won’t be just a subsidence surge year, but one that will see the greatest upsurge in claims over a two year period.
MIB working with Aon to secure £400m of terrorism reinsurance cover
The Motor Insurers' Bureau hopes to secure £400m worth of reinsurance cover with an excess layer of £100m, ahead of the demutualisation of terrorism risks for third party motor on the 1 January 2019.
Aviva simplifies claims process for home
Aviva has implemented a ‘three question’ process for customers claiming on their home insurance.
This Week in Post: Surprises and savings
Getting a nasty surprise when the bill arrives is a feeling many of us have experienced. Some insured losses are no different.
CMCs look elsewhere as industry calls time on travel claims 'epidemic'
The epidemic of holiday sickness claims might be over, but insurers have been warned claims management companies are already moving into new areas to make up for the shortfall in revenue.
Insurers urged to not sweep internal staff fraud under the carpet, by LV investigations boss
Exclusive: 'Out-of-salary behaviour' and irregular work patterns have been identified as tell-tale factors for insurers to look out for in their efforts to identify potential theft of confidential data.
Blog: Need a new CEO? You could do worse than look at your claims manager
Roll back six years and I remember David Williams, on taking a new role as director of underwriting at Axa, calling for parity in remuneration between claims professionals and others.
Blog: Reacting to turmoil
Michael Lynch, head of partnerships for Minster Law, believes insurers can bring certainty to those they help.
Analysis: Rate revision: changes to Ogden
Insurers consider the impact of the proposed U-turn on the Ogden rate
Claims Club Blog: Cooperation can overcome conflict
There has been a long history of conflict between insurers and claimant lawyers. Shirley Woolham, chief operating officer at Minster Law, urges mutual understanding and cooperation.
Intangible risk cover is the future says Pool Re CEO
The future of insurance cover lies in intangible risks, a conference of claims professionals has heard.
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.