Technology

Post magazine - 18 July 2013

In this week’s Post, brokers have raised concerns over the effectiveness of Aviva underwriters and its ability to maintain service levels following the insurer’s decision to move more underwriters into broker offices and abandon almost half its regional…

Editor's comment: A fork in the road

In 2008 when Aviva (then Norwich Union) shelved its pay‑as‑you‑drive model due to “poor take-up” after only two years in the open market, it appeared that the product had fallen at the first hurdle.

Telematics: Ask the experts

Insurers should be wary of rushing into the telematics market alone – pricing, legacy technology and cost mean collaborating may be a wiser strategy.

Interview: Steve Langan: Onwards and upwards

Concerned that the wider industry is dangerously out of touch when it comes to technology, servicing customers and advertising, Hiscox UK managing director Steve Langan tells Post how his firm keeps up with the times.

Q&A: Andy Watson: Happy days

Andy Watson reflects on his short time in charge of Ageas UK and discusses market issues, including the referral fees ban, regulation, telematics and recent job cuts in the sector.

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