Insurance Hound: Most read by insurers in April and May 2021
Which topics have insurers been reading most about?
Our free sister title, Insurance Hound, showcases in depth market reports containing business useful expert analysis.
The figures show that in April and May insurers were using the site to learn more about future trends in general insurance and motor, the global claims survey, new standards in insurance and combining technology with empathy.
Most read
Insurers were most interested in how different general insurance may look in 2025. The big question becomes whether firms are ready to face up to the challenges and opportunities that lie ahead. As Leon C. Megginson wrote: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one most adaptable to change.”
The future of motor was also a hot topic with insurers checking out a report by Post and Verisk on upcoming motor features such as telematics, autonomous vehicles, cyber hacking and data ownership.
Next was the global claims survey featuring 22 infographics and covering topics such as leveraging claims to build customer loyalty and trust, the top three challenges Covid-19 created for claims and what areas of the claims process are ripe for improvement.
Given we are at a pivotal moment in the development of the global re/insurance sector as the market is grappling with change on an unprecedented scale insurers were also interested in the new standards white paper.
The paper features expectations versus reality within the insurance industry, the biggest challenges faced by insurers today and what the “new standard” in insurance really looks like.
And finally insurers were keen to find out how empathy is becoming the latest priority for insurance customer teams and in particular for claims management, and the role of automation technology in facilitating a more customer friendly approach.
Top Five
Check out the top five in full:
Five ways insurance will change by 2025
Combining technology with empathy to strengthen the insurance claims process
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