Personal

Cox buys NMT assets

Cox Insurance has bought the assets of IT service provider NMT, following an initial decision not t...

The case for independence

As demand for assistance services grows, Steve Totty says providers need to be independent in order to meet customer expectations.

The emergency services

When something goes wrong, customers increasingly expect their insurers to deliver back-up services. Richard Adams examines the rapidly expanding assistance industry.

A year of adjustment

Following a year that was anything but uneventful, 2002 has seen a period of adjustment across the board. Maggie Litster reflects on how the industry strived to regain its stability.

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