Personal
Charrier-Leflaive replaces Jaillon as Wakam CEO
Wakam has promoted Catherine Charrier-Leflaive to CEO, with her predecessor Olivier Jaillon stepping up to be chairman.
Why the Consumer Duty could reduce general insurance options
Editor’s View: Insurance Post Editor Emma Ann Hughes is concerned the Consumer Duty combined with claims inflation could reduce choice for personal lines policyholders.
Digital Bar Quarterly: How can insurers optimise a multibrand strategy with greater UX differentiation?
Insurance companies replicating their quote and buy journeys across multiple brands are missing significant opportunities. Jamie Bayliss, consultant at Altus Consulting, shares his observations and outlines how they could overcome this efficiently…
CFO reveals how Aviva is combatting claims inflation
Aviva's chief financial officer Jane Poole has revealed how the insurer’s operations are preventing it from falling foul of claims inflation like rival Direct Line Group.
60 Seconds With... Andrew Jackson, Charles Taylor Adjusting
Andrew Jackson, director of technical & special risks at Charles Taylor Adjusting, shares his tips for a fulfilling life - knowing when to step down from leadership, how to use mistakes to your advantage, and how to relax at the end of the day.
RSA’s personal motor withdrawal was More Than inevitable
Content Director's View: Jonathan Swift reflects on RSA's withdrawal from personal motor and concludes it had been coming for a few years now.
Court ruling reduces risk of unexpectedly high credit hire bills
A landmark High Court ruling means credit hire organisations will now need to properly address the issue of impecuniosity at the pre-litigation stage with insurers.
British Insurance Awards 2023 shortlist revealed
The shortlist of the 29th British Insurance Awards, which will take place at the Royal Albert Hall on 5 July, is announced today.
How artificial intelligence affects the art insurance industry
With artificial intelligence increasingly being used to verify the authenticity of works of art, Sam Barrett examines what owners and insurers should do when analysis and expert opinion differ on who painted a picture.
Calls for e-scooter rules in UK to avoid a repeat of Parisian ban
After Parisians voted to ban rental e-scooters in their city, lawyers have called for lessons to be learned from fatal crashes in France and for comprehensive UK legislation to avoid a similar outcome here.
LV catches out lawyer who exaggerated her symptoms
A non-practicing lawyer from Merthyr Tydfil who attempted to claim more than £250,000 from LV for injuries resulting from a vehicle collision has had her call for compensation thrown out.
Big Interview: Wakam’s Olivier Jaillon
Jonathan Swift catches up with Wakam chief executive, and self-proclaimed rock’n’roll blockchain fan, Olivier Jaillon, to discuss the evolution of the go-to market for many insurtechs and brands seeking to sell embedded insurance.
Is it time to overhaul the personal injury discount rate?
Ahead of the consultation on changes being made to the single personal injury discount rate closing on 11 April, Insurance Post explores what dual or multiple rate models could mean for claimants.
Insurance CFOs reveal what keeps them up at night
Data analysis: The insurance industry sees high inflation, a downbeat economic outlook and market volatility as the three biggest threats to profitability this year, according to Moody’s annual survey of chief financial officers from 22 leading European…
Esure bosses blame claims inflation for £29.1m loss
Esure posted a £29.1m loss for 2022 with bosses blaming significant claims inflation, a weak pricing environment, increased weather-related home claims, plus motor claims going back to pre-Covid levels.
View from the top: Money and Mental Health Institute's Conor D'Arcy on how to help customers with mental health problems
Conor D'Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Big Interview: David Ross, Cila
Only six months after taking the role of executive director of the Chartered Institute of Loss Adjusters, David Ross sat down with Pamela Kokoszka to discuss Cila’s vision, taking the institute forward, and giving the profession a voice.
Martin Lewis’s charity outlines steps for Consumer Duty compliance
A charity established by campaigning journalist Martin Lewis has urged insurers to provide mental health training for underwriters and frontline staff if they wish to adhere to the FCA’s Consumer Duty requirements.
RSA exits UK personal lines motor market
RSA is to exit the UK personal lines motor market following a thorough review, it announced with parent company Intact.
Who is responsible for ending the insurance poverty premium?
Analysis: Social Market Foundation research shows insurance is increasingly unaffordable for those on low incomes; news editor Scott McGee examines who is responsible for preventing a “poverty premium” being charged.
60 Seconds With... Heather Ootam, K2 International
Heather Ootam, business application manager at K2 International, shares her advice on planning for success, her passion for piano, and our natural world.
Aviva and Direct Line Group are most-complained about insurers
Data analysis: The Financial Ombudsman Service data shows general insurance complaints have sharply increased in the second half of 2022 as consumers battle with inflation and cost-of-living.
Diary of an Insurer: Criterion Loss Adjusters’ Mark Watts
Mark Watts, high-net-worth adjuster at Criterion Loss Adjusters, watches the weather, analyses forensic reports, and hits the road to assess major fire damage.
Today is the final deadline for entering the 2023 British Insurance Awards
With entries closing at 5:00pm today, time is ticking for you to get your entry in for the 2023 British Insurance Awards.