Allianz's Graham Gibson, Aviva, NFU and Zurich among winners at 2023 Claims & Fraud Awards
Allianz chief claims officer Graham Gibson, pictured, won the prestigious Achievement Award at the Insurance Post Claims and Fraud Awards yesterday evening (5 October) at The Brewery.
Aviva was the biggest individual winner at the event attended by more than 500 claims and counter fraud professionals, picking up four gongs including Claims Innovation of the Year – Insurer/Broker, Customer Care Award and Fraud Investigation of the Year.
Elsewhere, Jordan O’Donnell from Zurich, Joseph O’Gorman from DWF Law and Holly Robinson from NFU Mutual were crowned Rising Stars; while Adele Sumner from RSA and Craig Budsworth from DWF Law respectively won the Fraud Star and Claims Star of the Year prizes.
Full list of shortlisted firms and winners:
Claims Collaboration of the Year
- Admiral Insurance & DWF Law
- AICL (Saga Group) & Davies
- Aviva and DWF Law - Winner
- Direct Commercial
- Ecclesiastical Insurance, Woodgate and Clark and CoreLogic
- EIS & Esure
- Lloyd's and Vitesse - Highly Commended
- QBE Business Insurance and IPRS Health
Claims Innovation of the Year – Insurer/Broker
- Aviva – Large Loss Identification
- Aviva – Straight Through Process – Winner
- Canopius
- Clegg Gifford & Co and DAC Beachcroft
- Ecclesiastical Insurance
- Hiscox UK – Highly Commended
- Markel
- Generali UK
Claims Innovation of the Year – Outsourced Partner
- Lloyd's and Vitesse – Winner
- Corporé
- Crawford & Company
- DOCOsoft – Highly Commended
- EIP
- SBS
- Sedgwick
- VisionTrack
Claims and Fraud Awards Rising Stars
- Scarlett Allen, Hiscox
- Jordan O'Donnell, Zurich Insurance – Winner (Claims)
- Joseph O'Gorman, DWF Law – Winner (Fraud)
- Holly Robson, NFU Mutual – Winner (Fraud)
- Jason Wallington, DAC Beachcroft
- Luke Wiltshire, Zurich Insurance
Combatting Fraud – Collaboration of the Year
- Allianz and DWF Law – Highly Commended
- Aioi Nissay Dowa Europe (AND-E) in collaboration with Mind Foundry
- Aviva Insurance and DACB Beachcroft
- Axa and Keoghs
- Direct Line Group and Crawford Legal Services – Winner
- Hastings Direct and Keoghs
- National Vehicle Crime Intelligence Service (NaVCIS) and Synectics Solutions
Combatting Fraud – Technology Innovation of the Year
- Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
- Allianz UK
- Clearspeed – Winner
- Esure
- Percayso Inform
- HF
- Zurich Insurance - Real-time Fraud Detection Solution
- Zurich Insurance in partnership with Toolagen
Counter Fraud Team of the Year
- Ageas Underwriting Fraud Team
- Aviva Counter Fraud Team
- Axa Commercial Claims Counter Fraud Unit
- Hiscox UK – Winner
- Markerstudy Insurance Services – Highly Commended
- NFU Mutual's Corporate Insurance Claims Validation Team
- Zurich Insurance - Claims Investigation Unit
Customer Care Award
- Aviva Claims Counter Fraud Team
- Aviva – Winner
- Clegg Gifford & Co
- Hiscox UK
- NFU Mutual
- RSA - Major Loss Unit – Highly Commended
- Zurich Corporate Risk
- Zurich Insurance Company – Concierge team
ESG: The Sustainable Claims Management Award
- Auger
- DWF Law
- Hiscox UK
- QBE Business Insurance & Sedgwick – Winner
Fraud Intelligence Team of the Year
- Aviva Claims Counter Fraud Team
- DAC Beachcroft Intelligence Team – Winner
- DWF Law – Highly Commended
- Esure Insurance
- Keoghs
Fraud Investigation of the Year
- Aviva Counter Fraud Team – Winner
- Crawford Legal Services
- Esure Insurance
- HF and Admiral
- HF and Esure
- RSA Insurance – Highly Commended
- Zurich Insurance
Fraud Investigation Team of the Year – Independent
- Charles Taylor Team – Winner
- DWF Law – Highly Commended
- DAC Beachcroft
- HF – Large Loss Fraud Team
- HF – Credit Hire Fraud team
- Keoghs
- Sedgwick
Insurance Claims Manager of the Year
- Charlotte Bender, Canopius – Highly Commended
- James Driscoll, Aviva
- Joanna Green, Hiscox
- Lynette Grocott, Zurich Insurance Company – Zurich Rehabilitation – Team (General Insurance) – Winner
- Tom Matthewman, Pen Underwriting
Insurance Claims Team of the Year
- Canopius
- Clegg Gifford & Co
- Markel
- NFU Mutual – Credit Hire Team – Winner
- NFU Mutual – Third Party Assist
- Zurich Insurance Company – Personal Lines Team – Highly Commended
- Zurich Insurance Company – Zurich Private Clients (ZPC) Claims
Insurance Legal Team of the Year
- DWF Law
- Keoghs – Winner
- Markel Law
Technology Partner of the Year
- EIS
- GT Motive
- Keoghs
- VisionTrack – Winner
The Training and Professional Development Award
- HF – Winner
- Markel
- Hiscox
- NFU Mutual – Credit Hire Team
- NFUM Corporate Insurance
- QBE Business Insurance
- Sedgwick
- Zurich Insurance Company – Zurich Rehabilitation Team (General Insurance)
Unsung Hero of the Year
- Joanne Baker, DWF Law – Winner
- Sarah Brown, Aioi Nissay Dowa Europe (AND-E)
- Jon Gill, Clyde & Co
- David Clements, Zurich Insurance Company – Highly Commended
- Ted Gregory, PCS, a Verisk business
- Rochelle Henry, Zurich Insurance Company – Zurich Rehabilitation Team (General Insurance)
- Chloe Reynolds, Direct Commercial
- Stephen Watson, Aviva
Insurance Claims Star of the Year
- Craig Budsworth, DWF Law
Insurance Fraud Star of the Year
- Adele Sumner, RSA
The Achievement Award
- Graham Gibson, Allianz
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Five charged over collapse of law firm Axiom Ince
The Serious Fraud Office has charged five men, including two solicitors, with offences including fraud, forgery and the destruction of documents, following the collapse of the law firm Axiom Ince and alleged improper use of more than £60m of client money.
Labour’s £1.6bn pothole plan falls short
Insurers have reacted to Transport Secretary Heidi Alexander’s announcement of a 50% increase in funding for resurfacing roads, observing more cash will be required to end the damage done to cars by potholes.
Q&A: Lauren France, DWF Law
After being named Unsung Hero of the Year at the British Insurance Awards 2024, DWF's specialist manager and deputy head of organised fraud Lauren France talks about the work being done to combat fraud, what threats are on the horizon, and how new injuries are cropping up in personal injury claims.
Making sure Father Christmas is covered
Insurance Post editor Emma Ann Hughes has made a list of Santa Claus’s risks and got the insurance industry’s leading lights to check it twice in order to recommend products plus services for the man tasked with delivering a holly, jolly Christmas this year.
Claims and Legal Review of Year Review 2024
Looking back at 2024, claims, adjusting and legal firm chiefs share how their organisations handled claims arising from named winter storms, worked towards becoming carbon net zero, the impact of claims costs starting to stabilise and why some found implementing artificial intelligence solutions trickier than expected.
Ex-Criterion loss adjuster used dead in-law’s details in £160k scam
A former senior loss adjuster for Criterion, who submitted a series of fake insurance claims as well as keeping recovered items for himself, has been jailed.
'No current plans' for travel claims database, says MIB
The Motor Insurers’ Bureau has told Insurance Post that it has “no current plans” to develop a travel equivalent of the claims and underwriting exchange, despite industry-wide calls.
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.