People
Eight out of 10 claims handlers have dealt with a distressing case
Four out of five claims handlers have suffered second-hand trauma from dealing with distressing claims, such as fatal fires, according to research undertaken by the Chartered Insurance Institute’s New Generation group.
Steps industry needs to take to retain Generation Z
Data analysis: Insurers need to ditch the marketing spiel and demonstrate what they are doing about artificial intelligence, climate change, and inclusion, if they want to appeal to Generation Z.
Q&A: Katherine Conway, Aon
Ahead of Dive In’s ninth festival, Katherine Conway, global inclusion lead at Aon, speaks to Frances Stebbing about how she got involved with the initiative and what to expect from this year’s event.
CII reveals who scored top marks in insurance exams
Marsh, Axa, Gallagher, Zurich, Allianz, QBE, RSA, NFU Mutual and Hiscox employees were among those who scored the top marks in Chartered Insurance Institute exam and coursework submissions in 2022.
Are the City’s insurers struggling to stay sober?
Analysis: Frances Stebbing explores how the City of London’s drinking culture has been challenged and whether the sector finally recognises it needs to allow people the option to wake up as fresh as a daisy if it wants to attract and retain fresh talent.
Is remote working right for the insurance industry?
Editor’s View: Following the firing of an insurance employee whose keystrokes showed she wasn’t working enough from home, Emma Ann Hughes considers whether remote working is suitable for fresh entrants to the industry.
Furness appointed as Motor Repair Network MD
Former Covéa Insurance boss Adrian Furness has been appointed as managing director of Motor Repair Network.
Four ways Generation Z can climb the insurance career ladder
"F**k being humble", "turn off your notifications", and "know your goals" were just three of the suggestions given to hundreds of members of Generation Z who attended iCan’s Elevate conference on Friday.
View from the top: Aon’s Helen Payne on human sustainability
Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee's wellbeing.
Q&A: Tim Hardcastle, Instanda
Tim Hardcastle, co-founder and CEO of Instanda, speaks to Frances Stebbing one year after the startup’s latest fundraising round about upcoming trends in the software development industry and how the company is applying AI within the business.
Marsh appoints Nick Harris as CEO of UK retail
Marsh has hired Nick Harris as CEO of UK Retail, effective from 1 January 2024, subject to regulatory approval.
Details of Dive In Festival 2023 revealed
Registration for Dive In, the insurance industry’s festival promoting diversity, equity and inclusion, is now open via diveinfestival.com.
Simon McGinn appointed Dual UK CEO
Simon McGinn has been appointed as CEO of Dual Group’s UK business, as the Howden-owned managing general agent looks to more than double the premium it writes.
Diary of an Insurer: HSB's Mat Prentice
Mat Prentice, cyber product leader at HSB, navigates 5am starts and studying in the evening while juggling training and presenting on the eve of a well-deserved family holiday.
Direct Line to refund £30m to overcharged home and motor customers
Direct Line has agreed to a past business review after the FCA found it had breached dual pricing rules, having charged some customers at renewal more than if they were a new customer.
Direct Line ordered to pay £65,000 for discrimination against menopausal employee
An employment tribunal has ordered Direct Line to pay close to £65,000 to a former employee after finding the insurer breached the Equality Act (2010) in 2021.
Q&A: Victoria Gallimore, The Clear Group
Victoria Gallimore, group HR director and culture director of The Clear Group, speaks to Frances Stebbing about how to tackle the long-standing legacy issues within the industry and recruitment challenges across the sector.
Diary of an Insurance PR: SEC Newgate's Vanessa Chance
Vanessa Chance, director of communications at SEC Newgate UK, raises the profile of Insurance United Against Dementia, learns more about using artificial intelligence in communications plus handles a potential reputational risk issue.
View from the top: Ardonagh’s Claire Burrell on attracting and retaining talent
As students across the country collect their exam results, Claire Burrell, chief operating officer at Ardonagh Capital Solutions, reflects on why now, more than ever, it is essential for businesses to maintain flexibility across a full range of entry…
Tysers CEO to depart as parent group splits up business
Tysers CEO Clive Buesnel is to step down at the end of August, following the splitting up of the Lloyd’s broker’s operations by parent group AUB Group.
Hemming appointed as Hiscox chief distribution officer
Hiscox has appointed former Aviva distribution boss Gareth Hemming as its UK chief distribution officer.
Diary of an Insurance PR: Full Circle’s Ant Gould
Ant Gould, director of Full Circle Communications, ghost-writes, pens press releases, reviews award entries and even puts on his tie to moderate an industry conference.
Diary of an Insurance PR: FWD Consulting's Elliot Lane
Motivational speaking to teenagers, preparing the industry for the cultural change required by the Consumer Duty, plus cricket chatter makes for an action-packed working week for Elliot Lane, joint managing director of FWD Consulting.
View from the top: Axa’s Foley on the key to successful digital transformation
Tara Foley, retail CEO and incoming UK and Ireland CEO at Axa, says that insurers will struggle to evolve their services without the right talent.