Zurich's Hayley Robinson on relationship building in the age of digitalisation
As we all live and work in an increasingly digital world, technology seems to be able to provide solutions for many challenges insurers face. And that is why, more than ever before, insurers need to work on those human relationships with customers, brokers and the industry, writes Hayley Robinson, chief underwriting officer at Zurich.
One of the key factors that makes relationships stronger is understanding that, as an insurer, we are not just about paying claims. And while it is a fundamental part of what we do, we also provide
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