Articles by Hayley Robinson
Zurich's Hayley Robinson on relationship building in the age of digitalisation
As we all live and work in an increasingly digital world, technology seems to be able to provide solutions for many challenges insurers face. And that is why, more than ever before, insurers need to work on those human relationships with customers,…
RSA's Hayley Robinson on speaking customers' language
Insurers involved in tenders know that they need to differentiate themselves from the competition by demonstrating superb service. And delivering a joined-up, seamless proposition takes a lot of coordination.