Willis Towers Watson

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

Q&A: Nicolas Aubert, formerly WTW GB CEO

Exclusive: Now on gardening leave after almost 18 months of caretaking in his role as Willis Towers Watson GB CEO, Nicolas Aubert speaks to Stephanie Denton about the collapse of the Aon deal, not being chosen to manage the firm and what he achieved…

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