LV
Broker Focus: Fraud - First line of defence
Insurers are often called to bear arms in the battle against fraud, but should brokers be doing more to defend the industry?
Telematics: Ready for the mainstream?
Telematics remains in its infancy, but many in the industry have high hopes for its growth. But is the technology ready to make the leap into the mainstream?
LV Broker launches ABC Home on Open GI
The new deal follows the success of the ABC car insurance product on the platform and is part of LV Broker's continuing strategy to strengthen its electronically traded product range.
The AA and Direct Line provide 'poor' online customer experience, survey finds
UK home and motor insurers like Direct Line and The AA are potentially ruining opportunities to acquire new customers because of a poor online user experience, a survey has found.
Axa, LV, Zurich, Broker Direct and QBE triumph at Post Claims Awards 2012
Mike Klaiber, Zurich UK claims disease manager, was the winner of the inaugural CII Claims Faculty achievement award last night at the Post Claims Awards.
Insurers told to improve online user experience or risk losing customers
Home and motor insurers have been accused of potentially ruining opportunities to acquire new customers by providing a poor online user experience, following research conducted by online customer experience insights firm Global Reviews.
Burglars take orders to steal big brand products, LV research reveals
A growing number of burglars are stealing brands "to order" and using shops and auction websites to sell illegal goods, according to research by LV.
Technology: more cash to splash?
With global insurance spend on IT set to increase by 6% over the next year, will a similar trend emerge in the UK during 2012 and beyond?
Friend or Foe: Q&A with Accident Exchange CEO Steve Evans
Steve Evans has spent four years bringing the activities of rate surveyor Autofocus to light, making him an unpopular figure in insurance circles.
Will Aviva's composite model help deliver increased shareholder value?
Aviva's high-profile boardroom bloodbath, which saw much-derided chief executive Andrew Moss ousted by angry shareholders, has laid bare the composite insurer's trading model.
Editor's comment: End of the composite nigh?
What a difference a few years makes, as major events this week underline a stark reversal in the fortune of the UK's two biggest insurance beasts.
Market moves: Liberty and Garwyn lead the pack
Insurer Liberty Mutual and loss adjuster Garwyn were the main movers and shakers this week, with LMI officially opening its new office in Leeds and recruiting four new members of staff.
LV boss O'Roarke calls for fraud clamp-down talks at second summit
LV managing director John O'Roarke is demanding more stringent legislation designed to clamp down on "unscrupulous" drivers following a survey showing that almost two thirds of GPs have seen a rise in exaggerated injuries.
Rolland from Amex to head LV's claims
LV has appointed Chris Rolland, pictured, as claims director to oversee all aspects of claims within LV's general insurance business.
Market moves: Ace makes four top appointments
While Aviva stole the headlines with a restructuring of its management team, Ace led a similar revamp in the recruitment sector this week.
My best 11 - Andy Morris, Lifestyle Services Group
Lifestyle Services Group business development director, and former Sale Sharks flanker, Andy Morris selects his Best XI for an insurance start-up. Morris has relied on his colleagues, a range of insurance industry heavy hitters and an England…
Spotlight On Technology: The developing world
With technological developments gathering pace, how will insurers cope with the influx of new gadgets and remain innovative?
Interview: Be Wiser chairman Mark Bower-Dyke - a convert to the cause
After joining the insurance industry for the money, Be Wiser chairman Mark Bower-Dyke shares his frustrations of short-termism and the lack of training, and explains why telematics is not the answer to the ills of the motor market.
LV recruits Townsend for east Midlands
LV Broker has appointed James Townsend as a regional sales executive responsible for the east Midlands.
Travel insurance: Expedition exclusions
With the popularity of overseas breaks showing no sign of abating, travel cover has the potential to grow. However, insurers in the sector are never far from controversy.
Text pests: Is the MoJ failing to crack down on inbox invaders?
With the pressure on to act against text pests, this time last year the Ministry of Justice announced its intention to establish a working group to tackle the problem.
In Series Competitive Edge: Size isn't everything in underwriting
In the cut-throat property market, the agility of smaller insurers can give them an edge over their larger rivals when underwriting.
Industry unveils older driver initiative as Direct Line follows LV's age limit stance
The decision by LV to scrap its age limit of 86 for new car insurance customers has struck a chord with industry bodies behind the launch of a new signposting model, yet market rivals appear largely unconvinced.
Broking SME: Battle stations in the fight for the little guy
Brokers are facing increased competition for SME customers, but they're not going down without a fight