Homeserve

Homeserve to outsource complaints

Homeserve said it intended to outsource its complaints handling, following the appointment of a new director of customer relations, reporting directly to Jonathan King who was parachuted in as CEO of Homeserve Membership.

Homeserve set to lose 5% of customers

Homeserve, the home repair business hit by a mis-selling scandal, has warned customer numbers will fall by 5% as a result of its telephone selling problems - costing it £15m.

Homeserve expands mis-selling review

Homeserve is to revise its direct marketing materials as part of its mis-selling review. The materials are due to be sent out in the New Year.

Homeserve shares crash after sales suspension

Homeserve joined the mis-selling scandal this week when it suspended telephone sales of its home emergency policies, after an internal review by Deloitte found its processes fell “below the standard it had set itself”.

Homeserve review suspends sales calls

Homeserve has been forced to cease selling over the phone after a Deloitte investigation found “cases where its sales processes did not meet the company's required standards”.

Homeserve expects 3% customer rise

Homeserve said it expected half year profits to be better than last year, and in line with expectations, claiming it had more than five million customers and 11.7 million policies.

Penny Black's insurance week

Given his aspirations as a pop impresario, Penny was interested to see former IAG UK boss and Hastings investor Neil Utley enter the annual Rich List chart above the likes of George Michael, Robbie Williams and Phil Collins.

Interview - Wayne Felton: Building interest

If building firm Mitie's entrance into the insurance repair market had not caused enough stir, the decision of its largest rival, Rok, to enter administration has raised even more interest in Mitie's plans. Leigh Jackson met the firm's property solutions…

Homeserve signs RSA deal

RSA has been appointed by emergency repair firm Homeserve as the sole provider for its buildings & contents insurance policies.

LAS appoints Dunworth as COO

Claims management services provider LAS has appointed a former director of GAB Robins and Homeserve, Max Dunworth, as chief operating officer.

Claims management: Room for improvement

Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.

Homeserve makes US acquisition

Homeserve is expanding its international operations and the development of its US business with the acquisition of National Grid Energy Services service contract business from National Grid Energy Services.

Budget 2010: Broker IPT burden significantly reduced

Broker trade bodies the British Insurance Brokers’ Association and the Institute of Insurance Brokers have both expressed their satisfaction following the publication in today’s Budget of the final legislation extending the scope of insurance premium tax.

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