Homeserve to outsource complaints
Homeserve said it intended to outsource its complaints handling, following the appointment of a new director of customer relations, reporting directly to Jonathan King who was parachuted in as CEO of Homeserve Membership.
It said outsourcing reflected "our commitment to ensure customers receive at all times the high standards of service that we and they expect".
Homeserve says it is taking inbound sales calls from 70%
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