Opinion
No seatbelts for Sheilas
With regard to your recent motor report, do the Shelia's Wheels underwriters feel at ease with the a...
Contract Law needs urgent reform
The recent article on the Law Commission's review of Insurance Contract Law ('Moving Statutes', PM C...
A positive industry outlook breeds success
Last week, Peter Hubbard argued the insurance industry must do a better job of communicating its suc...
Lloyd's claims review - Confidence in claims
Claims have traditionally been seen as a back-office function. Kent Chaplin outlines the work under way to put claims at the top of Lloyd's insurers' agendas
Is Fusion in bed with the monoliths?
When Fusion launched five years ago, its management team set out on a charm offensive to the broking...
Claimants need a better deal
The immediate reaction of Nick Starling, the Association of British Insurers' director of general in...
Bermuda the next phase for Amlin
This week Amlin announced the formation of its much-touted Bermuda operation, a wholly owned $1bn (£...
Industry offered VAT ruling hope
The news that the government looks likely to delay implementation of the Anderson VAT ruling on outs...
Insurers not to blame for over-65s travel policies
I was surprised by the article on www.postmagazine.co.uk entitled 'Over-65s turned down for travel i...
Industry must applaud itself
Since the 1600s when fire insurance and the first mortality tables were commonly established, insura...
Government risk plans are ineffective for floods claims
I read with interest last week's Claims Supplement, particularly the articles 'Stories from the Stor...
Underwriters 5, models 0
Dear friend, The events of the last two months have proven once again that there is nothing n...
Language is a cheap barrier to good service
I work for a multinational insurance company that followed the gathering herds of companies that are...
Will EC talk lead to action?
After months of waiting, it appears the European authorities may finally be taking non-compliance ac...
Why is Europe so slack on the IMD?
Three pieces of news leapt out at me last week. Firstly, it was with a mixture of amusement and ange...
Volume of complaints is not measure enough
Groupama managing director Francois-Xavier Boisseau writes very eloquently on the subject of Treatin...
It is not immature to voice your opinions
Well, let's add humility, or the distinct absence of same, to the debate about my apparent immaturit...
Industry must work to alter its image
We in the insurance industry must overhaul our image and place the customer at the centre of what we...
Departure leaves Lloyd's shaken but not stirred
The news that Lloyd's chief executive officer Nick Prettejohn is to leave has already sparked a deba...
Does the insurance cycle really need to look good?
Criticism comes with the territory. Whether you're part of the England football squad or your neighb...
Overhauling the system
Motor
TCF is unnecessary - we already treat customers fairly
What is your take on the Financial Services Authority's treating customers fairly initiative? Now we...
Colonel comments ill-conceived
With reference to the comments by Tom Jones ('The claimant's view', PM, 6 October p14) on stress and...
Towergate continues to mop up
The news that Towergate is contemplating a swoop for part of or the entire book from the latest brok...