Blog: It’s time to take action on the fair treatment of all vulnerable customers
Helen Lord, CEO of the Vulnerability Registration Service, and Rich Tomlinson, managing director of Percayso Inform, consider the industry's shortcomings on consumer protection, and highlight ways in which it can now take practical, cost-effective action to better identify and share data on its vulnerable customers.
It has now been five years since the Financial Conduct Authority revealed that more than half of the UK population has characteristics of potential vulnerability, and urged its financial institutions
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