Hiscox's James Pilgrim-Morris on plugging the leaky bucket
Escape of water claims can be a massive drain of the internal resources and time of insurers and while leak detection is making progress, James Pilgrim-Morris, head of claims at Hiscox UK & Ireland, says it's time to get all hands on deck for this problem area.
For years now, insurers have been pouring money into escape of water claims – a customer’s worst nightmare and a costly, industry-wide issue that’s been eroding profitability and internal resource for
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