Blog: Future-proofing the broker model

cyber-apps

The insurance market seems stuck on the idea that digitisation and a move to app-based insurance products, will negatively impact brokers. Inzura CEO Richard Jelbert explains why they should be seen as an opportunity instead.

Rather than striking fear into brokers, app-led propositions can deliver significant value for brokers – the opportunity to take back control, and enhance every aspect of their business and the

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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