Website review: Confused: Is it time for an MOT for Confused.com?

brain-confused

Compuware evaluated the web performance of Confused’s car insurance website between 17 May and 19 June using Gomez’s performance benchmark.

Confused’s landing page took an average of 2.64 seconds to load on the internet backbone, placing it 19th in the table. Prudential sat at 18th with a speed of 2.02 seconds and E-Choice was placed 20th

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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