Blog Post

Blog: In defence of CMCs

All those involved in personal injury must work more closely together, particularly if rogue claims management companies are to be stamped out.

Blog: 8 ways insurers are focusing on customer service

A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.

Blog: Insuring devolution

The devolution of powers from central to local government and the resulting rise of super-combined authorities raise a number of issues and challenges for local authorities. Their insurers must be innovative if they are to manage these new highly complex…

Blog: Riots and claims, five years after the London unrest

When the ‘Black Lives Matter' protests on 5 August brought West London traffic to a standstill and cut off the M4 corridor into Heathrow Airport, one couldn't help thinking of the simmering social tensions that led to widespread rioting five years ago.

Blog: How to sell insurance to Generation Y

What's all the fuss about Generation Y? Many people in our industry will be thinking ‘why does this all sound so complicated and why does it matter to me'? The good news is this: like all things in insurance, the core issue boils down to a small number…

Blog: Autonomous vehicles - whose claim is it anyway?

Autonomous vehicles are regularly in the press heralding a new era of transport and social inclusion. While a fully autonomous world is an exciting prospect, most commentators will readily admit that it may be at least 20 years before we can call an…

Blog: Big Data and the future of insurance

Big Data is a rather daunting subject for a lot of us working within the insurance industry but it draws in the crowds, as recently witnessed on Deloitte's rooftop, where a full audience braved the classic British weather to tackle the mighty subject by…

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