Articles by Peter Thompson, CEO of BGL Insurance
BGL's Peter Thompson on why a connected culture is key in tricky times
Peter Thompson, CEO of BGL Insurance, explains why communication and culture will provide the secret weapon to navigate through what is set to be another tricky period for colleagues and customers.
BGL’s Peter Thompson on the blended experience the customer of 2022 wants
Intuitive, market-leading tech, coupled with a customer services team who understand the products inside out and have the right listening and empathy skills are key to providing the best customer experience this year and beyond, says Peter Thompson, CEO…
BGL’s Peter Thompson on why the insurance industry must batten down its hatches
Peter Thompson, CEO of insurance, distribution and outsourcing at BGL Group, addresses the crucial importance of operational resilience in a fast changing landscape for the industry.
BGL’s Peter Thompson on how the learnings of 2020 can make this the year of opportunities
The challenges of the coronavirus pandemic led to substantial technological advances that insurance must build on this year, says Peter Thompson, CEO of insurance, distribution and outsourcing at BGL Group.
BGL's Peter Thompson on combating insurance fraud
Detecting and and deterring insurance fraud is a priority for many in the insurance industry. Peter Thompson, BGL Group’s CEO for insurance, distribution and outsourcing, looks at what’s next in the industry's fight against insurance fraud and reflects…
BGL's Peter Thompson on digital innovation in insurance
It’s 2020 so paying lip service to protecting vulnerable customers just doesn’t cut it, in any industry says Peter Thompson, CEO for insurance, distribution and outsourcing at BGL Group.