Articles by Michèle Bacchus
Insurance Debate: Scores at half-time
The great Insurance Debate is half way through and already momentum is gathering on both sides.
Insurance debate: Pride is a good thing
If you could choose two phrases to sum up the industry, would they be 'lucrative' and 'cutting edge'?
Insurance debate: Allianz believes trust is a top priority
To change public perception, a cultural shift and improved technology are needed, says Stephanie Smith, operations director for Allianz.
Insurance debate: We need to combat customer apathy, says PwC
Jonathan Howe, UK insurance leader at PWC, continues the discussion by wondering whether the industry gives itself enough ‘touch points' with customers and believes it needs to be more innovative.
Insurance debate: Aviva says it's all about the customer
For Lindsey Rix, chief operating officer at Aviva, the key to adding value to insurance is to make insurance products relevant and accessible, by using digital and social technologies to increase customer engagement.
Insurance Debate: Ex-DLG and Flood Re boss Woolgrove says without licences insurance can't be a profession
Former Chartered Insurance Institute president Tom Woolgrove doesn't believe insurance will ever be viewed as a proper profession, primarily because anyone can call themselves an insurer without a proper qualification or licence.
Fairer Finance discusses customer centricity as part of the Insurance Debate
James Daley, managing director of Fairer Finance, gives his view on the importance of customer centricity and wonders why the industry seems so out of sync with the public it serves.