Articles by Jen Frost
This month: Cavities and complaints
As whiplash legislation speeds through parliament, claims management companies have increasingly been looking into other avenues to keep the coffers full and cavity wall insulation claims have spiked. CMCs may be the industry’s own bugbear, but this…
Pricing practice changes would put the onus on insurers to charge a 'fair price'
Large insurers with big books of home insurance business could lose out following pricing practices review, but profitability is unlikely to be "heavily dented", ratings agency says.
Revealed: The future of Ed and Besso under BGC
A holding company will be established for Ed and Besso, with Steve Hearn as group CEO. However the two BGC-owned brokers will remain separate companies.
Direct Line to automate its two millionth transaction on Friday
Direct Line now automates 70,000 transactions a week and anticipates hitting the two million milestone by the end of the week.
Reich Group buys Stockport broker
Manchester-based Reich Group has bought LJM Insurance Brokers.
Slice cyber product shows ‘leverage’ gained through insurtech partnerships
The quick turnaround of Slice’s on-demand cyber insurance policy demonstrates the “leverage” partnerships with insurtechs can provide, according an Axa XL collaborator.
BP Marsh boosts its stake in Nexus
BP Marsh's announcement of its purchase of a 1.9% stake in managing general agent Nexus.
Liberty Mutual slapped with £5.2m fine for claims and complaints handling failings
Liberty Mutual has been fined £5.2m over its botched handling of mobile phone insurance claims and complaints.
Ardonagh looks to debt for Swinton acquisition
The Ardonagh Group is taking on $225m (£176m) of additional debt as it acquires Swinton.
Financial services complaints jump above four million
The number of consumer complaints reported by financial services firms has risen 10% since the second half of 2017.
Breitburd appointed Axa UK and Ireland CFO
Axa has appointed Amelie Breitburd as its chief financial officer for the UK and Ireland.
Besso-owner BGC acquires Ed
Global reinsurance, wholesale and specialty broker Ed has been acquired by BGC Partners.
Analysis: The dual pricing super complaint
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
Insurance Association of China to visit London as deregulation looms
Exclusive: Delegates from the Insurance Association of China will visit the UK on Friday, in the run up to regulatory shifts in the country.
PPI complaints jump almost two thirds following £4.9m Arnie-fronted campaign
Consumers have netted a collective £3.7bn since the Financial Conduct Authority began running its Arnold Schwarzenegger-fronted payment protection insurance refund campaign.
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Relationship building ‘surely the end goal’ of analytics
Insurers need to do more to build on their data and analytics capabilities to address customer needs, a conference heard.
Blog: Your dick is not in my job description
Amanda Blanc once told me off, as a journalist, for relying on her and others to call out sexism. Well Amanda, here you go. I hope this helps.
Aviva claims director does not expect digital strategy to change with Mark Wilson’s departure
Andrew Morrish, claims director at Aviva, has said that he doesn’t foresee Aviva’s digital push changing with the departure of CEO Mark Wilson.
Guidewire marketplace to 'stimulate' insurtech economy
Guidewire’s insurtech marketplace will bring benefits for both insurers and insurtechs, members of the press heard at its annual conference in Las Vegas.
Crawford’s 'We Go Look' app comes to the UK
Crawford-owned We Go Look is bringing its self-service on demand inspection app to the UK.
Dual pricing: Consumer 'super complaint' forces investigation into dual pricing
Consumer champion Citizens Advice has submitted a super complaint to the Competition and Markets Authority over the “loyalty penalty” in insurance, forcing an investigation.
Evolving technology makes cyber risk pricing ‘challenging’ to predict
The rate at which technology is evolving makes it difficult to predict cyber risk pricing, members of the press heard at a conference in Las Vegas.
GDPR filings a potential parametric insurance trigger
General Data Protection Regulation filings could be used as a potential trigger for payouts from cyber parametric insurance policies, a conference heard.