Training
Career development: Groupama's motorcycle team step into motorcyclists' boots
Groupama Insurances, soon to be Ageas, has put its motorcycle claims team through a series of training sessions to help them understand the needs of policyholders when handling claims.
Career development: CII launches new qualification
A new qualification has been launched by the Chartered Insurance Institute, with a view to offering flexible study routes for investment operations staff.
Career development: Allianz offers more scholarship places
Allianz's scholarship programme is offering more places for brokers looking to achieve their Chartered Insurance Institute diploma in insurance.
Europe: A risky role
When taking out insurance, people pay money in good faith so that should the worst happen, it is put right with the minimal amount of disruption. António Negreiros Fernandes looks at the role the risk manager plays in this process.
Expertise in Action: Professionalism: Testing, testing
Testing, testing
Expertise in Action: Professionalism: Pros & Cons
Qualifications aren’t the be-all and end-all when it comes to professionalism – training, working together and sharing knowledge across the industry are equally important.
Interview: Chris Hall - A quest for success
A decade ago Chris Hall led a small team that risked it all to buy loss adjuster Questgates. Now it is worth £11m – and the managing director hopes to double that figure within the next 10 years.
Investing in the profession: Ageas benefits from insight tool
Ageas’ new capability insight tool has been billed as providing a one-stop view for assessing the capability of business functions.
Investing in the profession: Allianz academy invites retail broker applications
Allianz is extending its partners academy to retail brokers, offering access to training courses, networking events and a scholarship scheme to help brokers achieve their Chartered Insurance Institute diploma in insurance.
View from the Top: Listen to young employees
Insurance is an industry under pressure. We’ve read and heard ad nauseam about the causes and symptoms of our troubles and I don’t propose to provide another list here.
Biba 2013: Allianz boosting broker academy
Allianz is to expand its broker academy programme to offer training to personal lines brokers, Post can reveal.
Career path: Will Woodman and Dawn Crowley: Part two
In the second instalment of our three-part series, we continue to follow fictional insurance recruits Will Woodman and Dawn Crowley through their second year in the industry.
Broking Supplement: A simple plan
Keep the customer satisfied
Loss adjusting: Back to the future
Loss adjusters should learn from the past in order to rediscover the human touch – and returning to regional markets is a good start, says Trevor Latimer
PI lawyers deny ethical standards slipping
Personal injury lawyers have denied ethics in their business are slipping, suggesting trained lawyers are increasingly forced by time pressures to be more distant from their clients.
Career development: Access granted to courses in North
Insurance professionals based in the north of England have been granted greater access to technical training courses and exam revision that were previously only available in London.
Career development: GAB Robins staff pick up CILA Diplomas
Two GAB Robins employees have passed the nationally recognised Chartered Institute of Loss Adjusters Diploma in insurance claims handling.
Claims: Front of house?
Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?
Editor's comment: Let us pray
Last week the Catholic Church took five votes over two days in the conclave to choose Pope Francis I to replace Pope Benedict XVI.
Career development: Auto Windscreens offers glazing diploma
Auto Windscreens has become the first windscreen replacement company in the UK to offer a new GQA Level 3 Award for continued competence in automotive glazing.
Cega steps up CII training programme
Third-party claims management and assistance provider Cega is increasing its financial and practical support for candidates taking the Chartered Insurance Institute certificate in insurance.
Claims Club: Firm leaders face battle to regain confidence of their staff
Insurance firms must tackle a decline in trust among customer-facing staff in senior management if they are to reap the rewards of consumer satisfaction.
Expertise in Action: Pricing: Looking for support
With brokers calling on insurers to share more information and provide greater practical assistance, how can both parties – and their clients – benefit from better collaboration?
Insurance Census: Age: The generation game
In the second of a three-part series on diversity in the industry, age comes under the spotlight. How are different age groups represented across insurance, and what is being done to entice the next generation of employees into insurance?