Referral fees

Your Say: Stop harassing injured victims

The proposal by Dominic Clayden [claims director at Aviva] to require non-fault victims to contact the at-fault insurer to give them the chance to deal with repair, mobility and personal injury issues makes third-party capture – which the Financial…

Credit Hire: Co-operation not combat

With concerns over credit hire at an all-time high after the collapse of Drive Assist, what is the future for credit hire organisations, and can they ever truly make peace with insurers?

DLG improves combined ratio to 99.2%

Direct Line Group has reported a 9.3% rise in operating profit for ongoing operations to £461.2m (2011: £421.9m) including an underwriting profit of £28.2m compared to a loss in 2011 of £72.3m and a combined operating ratio of 99.2% (2011: 101.8%).

Motor repairs: In need of repair

A recent investigation by Channel 4’s Dispatches slammed the motor insurance industry for its approach to repairs. Can the sector come back from the criticism?

Interview: Dominic Clayden - not shaken or stirred

Aviva's UK GI claims director Dominic Clayden has been at the forefront of many claims battles over the past 15 years. He talks to Post about the upcoming civil justice reforms and the issues currently affecting the insurance industry.

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