Recruitment
Biba teams up with two schools to attract talent
The British Insurance Brokers’ Association has launched a programme to boost diversity and raise awareness of the variety of careers in insurance.
Q&A: Morgan Lyons, Zurich
Months into his new role as Zurich’s head of mid-market, Morgan Lyons sits down with Scott McGee to talk about challenges within the mid-corp market, improving broker service levels, and attracting and retaining talent.
Five biggest challenges facing insurers in 2024 revealed
To get you ready for the next 12 months, Insurance Post uncovers five things you need to know about what 2024 holds in store for the industry, according to insurance analysts.
Preparing for claims brain drain
Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.
Sedgwick sees strong demand for seconded claims handlers
Secondees from Sedgwick’s Resource Solutions division have racked up more than 4000 days working in insurer claims handling departments since its launch in November last year, director Adam Baylis has said.
Broker Review of the Year 2023
Brokers reflect on overcoming tough market conditions in 2023 and share their hopes of seeing Justin Bieber at the Biba conference in 2024 “just for the pun of it”.
Claims and Legal Review of the Year 2023
Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.
View from the top: Ecclesiastical’s Richard Coleman on giving employees purpose
Richard Coleman, managing director at Ecclesiastical Insurance, discusses the importance of purpose in attracting and retaining talent in the insurance industry.
CII faces more changes at the top
As the Chartered Insurance Institute faces its second search for a new CEO in as many years, the professional body has been hit by further resignations in key roles.
Insurers are financially steady but shaky at articulating risks
Analysis of Solvency II reporting of 100 of the largest non-life UK and Ireland insurers showed the financial strength of the market remains strong but providers need to up their game on articulating operational risks.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
Data analysis: The amount of competition insurers face in attracting tech talent plus the type of skills providers are hunting for has been revealed by an Insurance Post deep dive into LinkedIn job adverts.
RSA’s Dogu on holding the door open to diversity
View from the top: Yasemin Dogu, chief auditor at RSA, reflects on her career journey, moving to the UK from Turkey, and how it informs her commitment to improving the diverse make up of the industry.
CII young brokers turn to TikTok to fight talent war
The Chartered Insurance Institute’s New Generation Broking Group is turning to TikTok and Instagram to attract fresh talent to the industry.
Why customer satisfaction in general insurance is plummeting
Customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008, according to the latest Institute of Customer Service report.
ABI tells insurers to up their game on apprenticeships
The Association of British Insurers has said more “tangible action” is needed to boost the numbers of apprenticeships being offered by the insurance sector.
How Birmingham’s insurance sector is evolving
As sister title Insurance Age takes over the Birmingham NEC for Broker Expo and the Broker Awards, Insurance Post looks at the challenges and opportunities facing the city’s insurance sector.
Q&A: Charmaine Chow, Dale Underwriting Partners
Charmaine Chow, head of legal and governance at Dale Underwriting Partners, speaks to Frances Stebbing about building a Lloyd’s managing agency and what it means to be a diversity and inclusion champion.
Top 75 MGAs: Gallagher
The performance of Gallagher’s Pen Underwriting business, which includes Manchester Underwriting Management and RMP, plus Vasek Insurance earned the group a place on Insurance Post's Top 75 MGAs 2023 list.
Diary of an Insurer: Belfor UK’s Paul Anderson
Paul Anderson, operations director for restoration and reinstatement at Belfor UK, is hiring, reviews a surge and burst pipe event plus aims to shorten the claims process by managing the entire restoration and reinstatement process.
How Link’s co-founder was warned being gay would hinder his career
Erik Johnson, active underwriter at MIC Global Syndicate 5183, on the prejudice he faced as a gay man entering the insurance industry and how he ignored warnings pushing for inclusion could hinder his career to co-found Link.
Steps insurers should take to become inclusive innovators
Analysis: Emma Ann Hughes explores what it will take to create an inclusive insurance industry culture that is capable of producing products and services suitable for a wider cross section of society.
Tapoly’s Kaenprakhamroy challenges the male-dominated insurtech sector
Janthana Kaenprakhamroy, CEO and founder of Tapoly, on the barriers she faced as a woman trying to launch an insurtech and how diversity and inclusion needs to become deeply ingrained values in the industry.
Verlingue’s Amin on why insurance failed to attract Muslims
Sakib Amin, head of insurance broking at Verlingue, shares his experience as a Muslim, British Asian working in the industry and why there is still a long way to go before the market fully embeds inclusivity into its practices.