Loss adjusting

Interview: Graham Smart, McLarens Europe

It has been three years since Graham Smart took over the role of McLarens Europe MD from Trevor Latimer. He reflects on the challenges the market has faced and what growth opportunities remain.

Blog: 8 ways insurers are focusing on customer service

A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.

Blog: Riots and claims, five years after the London unrest

When the ‘Black Lives Matter' protests on 5 August brought West London traffic to a standstill and cut off the M4 corridor into Heathrow Airport, one couldn't help thinking of the simmering social tensions that led to widespread rioting five years ago.

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