Aggregators
E-business: Customer service must be priority
The chief executive of online commercial provider Simply Business has said the insurance industry must become more customer-centric if it is to catch up with the online revolution.
E-business: Google arrival means aggregators will have to work harder
Price comparison sites have been urged to "pedal harder" following the arrival of Google in the aggregator market.
Co-op to increase aggregator usage
Co-operative Insurance has set its sights on growing its household book by widening its use of aggregators as a means of distribution.
News analysis: shaking up the aggregator market
Google buying Beat That Quote has given the aggregator market a shake-up, claims Tom Cooper, as the 10 million quotes per month barrier is broken.
E-business: Wishman: mobile e-commerce has finally arrived
Mobile technology has "finally arrived" in the insurance space and now is the time to develop a mobile online strategy, according to LV group e-commerce director Paul Wishman.
Editor's comment: keeping the buzz alive
After the initial buzz of excitement swarmed round the industry at the prospect of an insurer-funded dedicated police unit to combat fraud, all has gone strangely quiet. Fair enough, the Association of British Insurers did stress that its discussions…
View from the top: the online commitment
There has never been a better time for us, as business insurers, to remind ourselves how it feels to be a customer — especially because being a customer, with smartphones and computers now constantly at close quarters, is changing month-by-month.
Aggregators join ABI and Biba in fraud fight
Aggregators have joined forces with the Association of British Insurers and British Insurance Brokers' Association to publish new guidance on online application fraud.
E-business: Customer reviews to play bigger retail role
The insurance industry must prepare for the growing influence of customer reviews in the retail market having a knock-on effect in insurance.
Penny Black's insurance week
It is always heartening to see people battling adversity, and those in New Zealand have had it bad over the past six months.
Aggregators join ABI and Biba in fraud fight - Insurance News Now – 7 April 2011
Post reporter Amy Ellis outlines this week's major general insurance stories including how aggregators have teamed up with the Association of British Insurers and the British Insurance Brokers’ Association in a bid to fight fraud.
Full implications of the ECJ gender ruling are still unclear
KPMG head of insurance Drew Fellowes gives an insight into how the industry has moved forward since the European Court of Justice’s (ECJ) ruling into gender equality in insurance pricing.
Regional Report - Dublin: Dublin up
Ireland has been bailed out by the International Monetary Fund, insolvencies and unemployment are up, insurers premium incomes down and rates show no sign of real hardening. But, when Stephanie Denton visited Dublin she found the market surprisingly…
Interview - Tom Cooper & Matt Munro: Spirit of Enterprise
Matt Munro and Tom Cooper appear to have theMidas touch, with start up Igo4 smashing its five-year plan. Jonathan Swift asks where they go from here.
Go Compare profits soar beyond £30m for 2010
Price comparison site Go Compare has reported a £30.1m pre-tax profit during the 2010 financial year (2009: £12.1m).
Application fraud: provider info handover is 'gob-smackingly' bad
There remains a serious issue concerning the "question set mapping challenge" between insurers and aggregators. Indeed, Pinsent Masons head of insurance John Salmon told delegates that, in some cases, it is "gob-smacking how badly this is done".
Postbox: preaching to the converted
I read with interest Phil Bunker's View from the Top regarding the challenge of updating rates in the broker market, as this is a view we have held for some time and have already responded to.
Application fraud: customers need to understand seriousness of purchase
There is a fine balancing act between "the legal guff, educating customers and having a slick online process", when it comes to preventing ignorant or opportunist application fraud, according to John Salmon, head of insurance at Pinsent Masons.
Interview - Janet Connor: targeting the over 50s demographic
Managing director of Rias Janet Connor chats to Amy Ellis about targeting the over-50s demographic, embracing aggregators and non-insurance diversification.
Rias to launch on aggregator
Over-50s insurer Rias is set to move onto aggregator websites for the first time in a bid to keep up with the competition.
Website Review: Compare The Market
In the latest of its ongoing series, web performance specialist Gomez looks at Compare The Market's website.
Interview - John O'Roarke: taking LV to the next stage
John O'Roarke has seen the highs and lows of a career in insurance. He talks to Daniel Dunkley about his journey to LV and his plans for the next stage in the firm's development.
Interview – Peter Halpin: keeping Swinton on the acquisition track
Swinton CEO Peter Halpin had a lot to live up to - following, as he did, in Patrick Smith’s footsteps. He talks to Leigh Jackson about taking the company forward and continuing its impressive acquisition record.
Admiral not confused over aggregator
Admiral has vowed to retain Confused, despite the aggregator’s profit falling by 54% in the past three years.