Technology
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Spotlight: Application fraud - Ghost busting – email intelligence can help combat insurance application fraud
Email addresses are a unique global identifier that could play an increasing role in combatting application fraud, argues James Burton, senior director of insurance product management for UK and Ireland, LexisNexis Risk Solutions
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Industry bodies make case for greater government funding for insurance innovation
Six insurance industry trade associations have written to the Treasury to support an application, submitted by Innovate UK, to channel greater funding into the services sector.
Europe 'big enough' for us sets out Getsafe boss Wiens
Getsafe intends to keep its sights set firmly on Europe, founder and CEO Christian Wiens told Post as the business bagged its German insurance licence and a $93m capital raise.
Blog: Cyber’s new vista
CFC cyber claims director Roger Francis reflects on this year’s Microsoft Exchange Server hack.
Intelligence: Glasgow regional review
The 2021 United Nations Climate Change Conference, also known as COP26, is scheduled to be held in the city of Glasgow next week. Post investigates how the city has fared through the pandemic and how the insurance sector is supporting it.
Allianz unveils sustainability charter; Beazley plots ESG syndicate; FOS complaints up 5%; and IQUW set to acquire Agora
Post wraps up the major insurance deals, launches and investments of the week.
Post LIVE Claims: Insurers must fish outside the 'normal insurance pool' for claims talent
Claims handlers need to be able to start applying the language that customers use in their industries, QBE claims technical director Mike East has said.
Lockdown customer champion: James Blackham, By Miles
By Miles CEO James Blackham was outspoken on premium refunds for motor customers under Covid-19. The insurtech boss tells Post why he felt the issue needed to be tackled – and why he is not finished yet.
Motor insurance sees biggest drop for seven years; Apollo gets new investment; Axa sets aside €1.5bn to fight deforestation; Nexus refinances; and Radius acquires Milestone
Post wraps up the major insurance deals, launches and investments of the week
SFO closes long-running Quindell investigation
The Serious Fraud Office has closed its criminal investigation into historic accounting practices at Watchstone, formerly Quindell.
Interview: Tim Bailey, Zurich
Tim Bailey, UK Zurich CEO, talks to Stephanie Denton about evolving capabilities within the workforce, exciting partnerships and a relentless focus on service.
Chubb boss Greenberg lets loose on industry cyber failings
The insurance industry has not 'developed well' in tackling cyber risk, Chubb CEO and chair Evan Greenberg has told conference delegates.
Insurtechs not ‘changing the fundamental nature’ of insurance: Chubb CEO Greenberg
Chubb CEO and chair Evan Greenberg has maintained that it is 'hype' that insurtechs are changing the foundational elements of insurance.
Intelligence: Insuring automated warehouses
With warehouses increasingly deploying robots to help with the demand for next day delivery, Post investigates what challenges automation in warehouses poses for insurers.
Top 100 UK Insurers 2021
Covid-19 had the biggest impact on insurers in 2020. Commercial lines insurers suffered while personal lines insurers broadly benefited according to William Keen-Tomlinson, senior financial analyst in London for AM Best.
Treasury committee seeks answers from big tech firms on economic crime
Treasury Select Committee chair Mel Stride MP has written to Google, Ebay, Facebook and Amazon with a series of questions relating to their policies and actions to combat economic crime, prevent fraud and protect consumers.
Analysis: The claims sector in a post-reform world
The launch of the whiplash portal has made it more difficult for firms to make money handling small claims, leading to firms reassessing their models. Post investigates what the sector will look like in a post reform world.
Spotlight: Culture cannot be closed
Jeff Picozzi, global insurance lead, Red Hat, discusses why open culture cannot be simply a buzzword - and that the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Spotlight: Is cloud the key to adaptability and flexibility at speed?
Many insurers are burdened with legacy technology infrastructure that is slow to adapt to the changing needs of policyholders. Padraig Floyd explores how some insurers are modernising by leveraging cloud-native, container-based solutions for a bottom-up…