Technology
Wuerttembergische Versicherungen agrees software deal
Insurer Wuerttembergische Versicherungen will optimise the scheduling of about 120 employees working in customer service at its Stuttgart site using workforce management solution In Vision Enterprise WFM.
Lockton warns companies over “new wave” of hackers
Insurance broker Lockton has urged corporate risk managers to take precautions with information systems to protect against a “new wave” of hacker attacks.
Total Objects director aims for North Pole
A director at insurance software solutions provider Total Objects is preparing to trek to the North Pole to raise money for the Coins Foundation charity
Open GI trading clinicsgreen-lighted
A series of clinics aimed at helping brokers get the most out of their Open GI trading systems has been accredited by the Chartered Insurance Institute for the third year running.
Interview - Jeremy Fawcett: Changing the game
Insurers must avoid knee-jerk reactions to the rapidly changing world of social media, warns Jeremy Fawcett. Despite its escalating influence, brands should look twice before leaping, he tells Jonathan Swift.
Select & Protect urges brokers to help homeowners cover gadgets
Select & Protect has urged brokers to help policyholders effectively cover their mobile phones, mp3 players and other gadgets under their household policies.
Motor Claims 2010: Police chiefs seek help from insurers on fraud
Insurer capital and information could prove vital in the fight against fraud, according to detective chief inspector Andy MacKay of the Association of Chief Police Officers' Vehicle Crime Intelligence Service.
Motor Claims 2010 - MIB: data accuracy crucial for CIE success
The Motor Insurers' Bureau has warned that the Motor Insurance Database must be accurate for the continuous insurance enforcement scheme to be a success.
Zurich PI underwriter joins Hiscox
Hiscox has appointed Graeme King as underwriter, international technology, media and telecommunications.
Go Compare strikes web deal
Price comparison site Go Compare is using Gomez to provide web performance monitoring solutions to support the performance and availability of its website.
Allianz steps up consumer intelligence
Allianz has selected Callcredit Marketing Solutions as its data supplier, to support its long-term pricing and marketing strategy following a tender.
Claims Club: IDSL issues stark warning over RTA claims process
Claimant lawyers flouting the new process for low value road traffic injury claims will be reprimanded and their details passed to the Ministry of Justice.
Claims Club: Bell - data must be harnessed
Third generation analytics tools and data visualisation in particular could help insurers better understand their exposure to claims leakage. That was the key message of Steve Bell, advisory partner in Ernst & Young's financial services business, whose…
Insurecom is 'go-to' firm
The chief executive of insurance software specialist Insurecom has boasted that his firm is now the 'go-to' technology company for insurers looking to distribute new products to brokers.
Barbon signs £1m SSP deal
SSP has signed a £1m deal with Barbon for it to become the software provider for the broker's new personal lines venture Avenue Insurance Services.
NIG director Banga defects to join Brit
NIG has lost another member of its management team, with the departure of head of business development for commercial and broker, Vivek Banga.
Blog-re: Buzztacular
As part of a series of guest blogs from reinsurance personalities, following yesterday's announcement of the launch of social media platform Goggle Buzz to rival Twitter and Facebook, Peter Dunkley of Total Objects explains how the reinsurance market can…
Lloyd's outlines two-year strategy
Maintaining and developing the attractiveness of the Lloyd’s market are the central themes to a review published today by Lloyd’s.
Citymain completes Burnett & Associates acquisition
Specialist insurance provider Citymain has finalised its acquisition of IT firm Burnett & Associates.
LMA and technology
This is a year in which the London Market will make a concerted push in implementing further market reform and embracing technology, especially regarding the second phase of electronic claims handling being brought in. Richard Garnett, managing director…
Aon Benfield Fac launches web portal
The wave of electronic broking plans has continued in the square mile as Aon Benfield Fac launched web portal FAConnect
Self-service briefing: Satisfaction at stake
If you get self-service right, you will dramatically improve customer satisfaction. That was the claim of Aviva head of online experience Chris Abrathat who noted that when his business moved to this model, he was proud to have an average satisfaction…
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".