Digital Insurance Collective: Don't always start with the customer
When you think of digital transformation, it's tempting to only rework your customer-facing systems. But if you don't upgrade your back-end systems as well, your approach will fall short
When a company considers the adoption of digital technology, the first place they often look is their customers' experience at every touchpoint - on what's visible and perceptible. They ask: "What
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Was 2024 the ‘Year of Reality Check’ for insurtechs?
Content Director's View: With territorial withdrawals and scaling back on products, Jonathan Swift asks whether 2024 represented the year the UK insurtech space got a reality check; and mulls whether a second Summer of Insurtech could soon be around the corner.
Marshmallow cuts losses by 98.7% as turnover hits £184m
Insurtech unicorn Marshmallow has revealed that it is close to turning a profit after its losses shrunk by 98.7%.
Q&A: Lauren France, DWF Law
After being named Unsung Hero of the Year at the British Insurance Awards 2024, DWF's specialist manager and deputy head of organised fraud Lauren France talks about the work being done to combat fraud, what threats are on the horizon, and how new injuries are cropping up in personal injury claims.
Making sure Father Christmas is covered
Insurance Post editor Emma Ann Hughes has made a list of Santa Claus’s risks and got the insurance industry’s leading lights to check it twice in order to recommend products plus services for the man tasked with delivering a holly, jolly Christmas this year.
Insurtech Review of the Year 2024
2024 was a busy year for insurtechs as insurers looked to make the most of artificial intelligence plus data analytics, but sector leaders reckon the industry will push the boundaries of digital transformation even further in 2025.
ManyPets co-founder joins Bikmo as chair
Cycle insurer Bikmo has appointed Steven Mendel, co-founder of ManyPets and former CEO of its parent company ManyGroup as chair, subject to approval from the Financial Conduct Authority.
Beazley’s Cox names energy demand and ‘AI washing’ as risks for 2025
Beazley CEO Adrian Cox has highlighted increased demand for energy and “AI washing” as emerging risks the insurer will be keeping an eye on next year.
Q&A: Venkat Sathyamurthy, Tractable AI
Venkat Sathyamurthy, newly appointed CEO of Tractable AI, discusses his journey to the top of the insurtech and his plans for the company’s next stage of artificial intelligence focused growth.