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Spotlight: How insurers can stay ahead in an AI-driven world
WTW’s Pardeep Bassi explains how insurers can leverage AI more effectively to enhance pricing, portfolio management, underwriting and claims
Spotlight: How agentic AI is redefining claims transformation
From complex documentation to final decisions, agentic AI is transforming how claims are handled. But instead of replacing people, it works alongside them, argues Grady Behrens at Shift Technology.
Video Q&A: WTW’s Tim Rourke on the future of insurer pricing
In the latest Insurance Post video we caught up with Tim Rourke, UK & Ireland head of pricing, product, claims and underwriting at WTW to discuss the biggest pricing challenges facing insurers.
Spotlight: Can GenAI fix insurance claims headaches?
Generative AI emerges as a promising solution for claims processing, enhancing efficiency and customer experience amid rising volumes and operational challenges. Chris Marshall reports.
Five takeaways from webinar on using data to improve customer loyalty
In a recent webinar hosted by Insurance Post in association with Hyland, industry leaders shared strategies for using data to improve customer insight, retention and cross-selling.
Spotlight: AI drive revs up the motor race
In the fiercely contested world of motor insurance, timely and intelligent use of data is helping firms maintain a competitive edge. Laura Miller reports.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Blog: Why digital transformation fails – and how insurers can flip the script
A few smart steps can help insurers derive greater value from their transformation efforts, says Acini's Michał Stanik.
Video Q&A: George Robbins and Kelig Aujogue, Shift Technology
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins, and director of data science UK Kelig Aujogue to discuss the issues insurers see with fraud in the health insurance space.
UBO too slow? AI shows way to stop crime and keep customers happy
Spotlight: Why more insurance firms are turning to AI to help fight financial crime and ensure compliance with 'ultimate beneficial owner' requirements
Blog: Social engineering and deepfakes a key threat to UK insurers
Ashley Easen, director of risk consulting at Gallagher Bassett, elaborates on the cyber threats of the future.
Income protection gap opens door to fraud
Fraud Spotlight: An uncertain employment market and insufficient policy cover could spur a rise in fraudulent income protection claims.
Video Q&A: Nitin Rakesh, CEO of Mphasis
In the latest Insurance Post video we caught up with Nitin Rakesh, Mphasis CEO, to discuss the evolving role of technology in the insurance sector, including artificial intelligence.
Blog: A new era for electric vehicles
As EV ownership grows, fewer claims customers will be willing to compromise on their choice of replacement vehicle, says Europcar’s James Roberts
Bad medicine: fighting fraud in PMI
Private medical insurance fraud is on the rise. But what can be done to prevent the spread of cases?
Smarter bordereaux management for a new era of delegated authority
A recent webinar hosted by Insurance Post in association with Charles Taylor InsureTech brought together industry experts to explore the evolving landscape of bordereaux management and its role in the digital transformation of delegated authority. Here…
Digitalise and conquer: Mastering insurance modernisation
A recent webinar hosted by Insurance Post in association with Charles Taylor InsureTech brought together industry experts to discuss effective strategies for digital transformation. Here are the key insights.
BIA 2024: Winner’s Q&A with Crawford’s Matthew Renshaw
Matthew Renshaw, sustainability consultant, major and complex loss at Crawford & Company, discusses the firm’s success in the ESG – Sustainability Initiative of the Year category at the 2024 British Insurance Awards.
Why buildings sums insured should be 82% higher
Blog: With inflation driving a significant widening of the underinsurance gap, RebuildCostASSESSMENT.com’s Ewan Sandison highlights the urgent need for brokers and insurers to reassess building sums insured.