Postbox: Customer communication key
I read with interest the recent interview with Imran Ahmed and Tony Sault providing insight into a consumer’s perspective of a motor claim and agree with the findings that demonstrate a “notable difference in satisfaction levels” between groups of customers who were communicated to through the claim process and those who weren’t.
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This has been especially true of late, when severe weather conditions have caused a significant increase in the numbers of accidents reported, and delays to parts deliveries for many
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