Postbox: Customer communication key

I read with interest the recent interview with Imran Ahmed and Tony Sault providing insight into a consumer’s perspective of a motor claim and agree with the findings that demonstrate a “notable difference in satisfaction levels” between groups of customers who were communicated to through the claim process and those who weren’t.

(Read article)

This has been especially true of late, when severe weather conditions have caused a significant increase in the numbers of accidents reported, and delays to parts deliveries for many