Staff buy-in major obstacle to business transformation, says Aviva boss
Winning over staff is one of the major obstacles when implementing a change programme, according to Jayne Sayer, head of IT and change at Aviva.
Discussing Aviva's three-and a-half year change programme at the Innovation in Insurance conference hosted by software provider Guidewire in Brussels today (9 March), she said: "Our systems were 30
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