Repeat performance.
In the second of our articles focusing on senior staff, who go back to the floor and work alongside their grass-roots staff, Jane Bernstein speaks to Jacci Taylor of Groupama, who enjoyed the experience so much she plans to repeat it.
One of the problems with rising through the ranks can be losing hands on experience. When Jacci Taylor moved from being a claims services manager to become Groupama's claims and customer servicesOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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