FCA told to stop insurers exploiting Goldilocks-like customers
Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies.
There are very few products consumers purchase in the hope they’ll never have to use them.
Insurance, however, is one such product. This mindset can lead to what we might describe as the Goldilocks
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Personal
IFB to launch integrated fraud database in 2026
The Insurance Fraud Bureau will launch a ‘unified fraud technology platform,’ which will integrate insurance fraud datasets into one database, in 2026.
Q&A: Shirley Woolham, Minster Law
Shirley Woolham, CEO of Minster Law, speaks to Insurance Post about the firm's return to profitability, its investment strategy, and her opinions on the Whiplash reforms.
Pothole breakdowns up by fifth in Q4
Pothole-related breakdowns increased by 17% in Q4 2024 compared to Q3, according to breakdown data from the RAC’s Pothole Index.
Urban Jungle expands to offer travel insurance
Urban Jungle has launched a travel insurance offering, claiming to be the “first UK insurtech” to offer both home and travel policies.
Aviva accused of ‘greenwashing’ by campaigners over tree removal
Aviva has drawn criticism from the residents of Wivenhoe, Essex, over plans to chop down a 120-year-old oak tree to tackle nearby subsidence.
Why the law on bereavement damages is unfair and out of date
Trade Voice: Kim Harrison, president of the Association of Personal Injury Lawyers, says Scotland’s fairer system hasn’t caused disquiet from insurers and asks why England and Wales remain stuck in the past.
Big Interview: Aki Hussain, Hiscox
Aki Hussain, CEO of Hiscox Group, explains how he has accelerated the kind of innovation and created the type of culture that is essential to keeping the international insurance group in pole position in the market.
At least 7,000 buildings hit by Midlands floods
At least 7,000 buildings have been affected by flooding across the East Midlands earlier this week, according to satellite monitoring firm Iceye.