Martin Ashfield (Axa) predicts more self-service in claims handling
Martin Ashfield, property and lifestyle claims director at Axa, says insurers should involve their customers more in the claims process. He predicts that in the future, there will be more self-service, putting the customers in greater control of their claims experience.
What are the best practices in terms of claims handling today?
What we are doing is bringing the customer much closer to the whole claims process and making it less something that happens to them and
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Axa accused of threatening to pull cover from brain injury victim
Axa Partners reportedly insisted that a woman suffering from multiple brain injuries must be repatriated against the advice of her doctors, or face losing her travel insurance coverage.
Inspecting and impressing in the gadget insurance market
Ahead of Black Friday (29 November) the latest Insurance Post Podcast explains how gadget insurers are increasingly looking at the way devices are used rather than the likelihood of the component parts ceasing to work when it comes to underwriting and claims.
Sign up to watch Ageas, Esure and Zurich discuss AI in claims automation
There has been a lot of talk about straight through processing when it comes to claims.
Average cost of lithium battery fire claims hits £50k
The average cost of fire-related home insurance claims involving lithium batteries has hit £50,000, according to data from Allianz.
Axa triumphs over Google-spoofing advertiser
Keoghs and Axa have thwarted an attempt by a credit hire organisation to claim unrecovered hire charges from a consumer who was the victim of Google-spoofing fraud.
Sticking to the rules is key to OIC success
Shirley Woolham, CEO of Minster Law, reflects on what the legal and insurance profession needs to do to ensure the Official Injury Claims portal delivers for claimants.
Diary of an Insurer: MS Amlin's Kate Bandhu
Kate Bandhu, head of casualty claims at MS Amlin, stays connected with accounts, looks to expand the use of robots to new areas, and finds the best interactions are face-to-face.
Foil elects Keoghs partner Dean as president
Howard Dean, partner at Keoghs, has been elected president of the Forum of Insurance Lawyers for 2025, taking over from Pete Allchorne, partner at DAC Beachcroft.