Recovery position

Insurers who use loss adjusters or other claims investigators to carry out work that would normally be done by a law firm may have to change their modus operandi if they want to recover the fees incurred. Hugh Price explains

In the recent case of Cuthbert v Gair and Gair (2008), senior costs judge Master Howarth refused to allow the insurers to recover loss adjusters' fees incurred in investigating liability. The facts of

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D&G now delivering Uber-like claims experience

A year on from buying US-based insurtech Nana Technologies, which has a data-driven repair platform that handles all aspects of the repair logistics process, Domestic & General’s CEO Matthew Crummack has revealed the insurer now offers an “Uber-like” claims experience to Whirlpool customers.

Lessons insurers must learn from LA wildfires

As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.

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