Personal

The personnel touch.

Managers in the insurance industry are gradually getting used to the idea that to get the best performance from their staff, it is essential to make contact with them on a regular basis. David Fanning urges senior personnel to make that call.

Flood and fire.

Disaster recovery specialist Ark & General has written to the UK's major insurers in an attempt to g...

All that glisters?

On the whole, the high net worth sector is relatively low on fraud, however, insurers still take preventative measures, while, of course, treading carefully to avoid losing valued customers. Duncan Robertson finds out how.

Guilty hands.

Police forces across the UK are increasingly adopting British crime prevention system, SmartWater to...

Under the hammer.

The consequences for auction houses of unknowingly selling a stolen item can be severe. A code of due diligence has been hammered out and by following it, they show good faith - a vital defence if the worst should happen, says Richard Ellis.

On the right track.

The advent of DNA-based security techniques has been a major boost to the tracking and recovery of stolen pieces of art or antiques. And with the growing support of insurers, the police and policyholders, fine art thieves had better watch their backs,…

Smoke signals.

Fire is one of the most devastating reasons for claims. While for high net worth clients the cost of fire damage could be huge, emotional expense and potential loss of life means insurers should advise all clients to install smoke alarms, warns Shane…

Waterworks.

With the government's flood defences not yet in the picture, risk management strategies are essential for policyholders keen to protect their works of art and antiques from future inundation, says Hugo Cranmore.

Child's play.

Collecting first editions of children's books can be a very rewarding pastime - both financially and emotionally. However, such collections can often be neglected in terms of insurance cover, warns Helen George.

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